Head of Engineering - Digital Commerce and Personalization

Scotiabank; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading bank is seeking a Head of Engineering for Digital Commerce and Personalization in Toronto. This role will lead technology strategy, collaboration with business lines, and ensure high availability of applications. Candidates should have over 10 years of leadership experience in technology projects, strong skills in software development, and marketing technology. The bank values diversity and offers a competitive rewards program.

Benefits

Diversity and inclusion programs

Flexible vacation

Tuition assistance

Qualifications

• 10+ years’ experience managing large complex technology projects.
• Expert knowledge of software development for scalable technology stacks.
• Strong experience with SaaS options in Marketing and Commerce.

Responsibilities

• Lead technology strategy for Digital Commerce and Personalization.
• Ensure alignment of technical solutions with business strategy.
• Manage application engineering and support functions.

Skills

Leadership

Relationship-building skills

Agile principles

Software development principles

Marketing and Commerce technology

Automation practices

Job description

Head of Engineering - Digital Commerce and Personalization

Requisition ID: 242755

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Head Personalization and Commerce Engineering, Canadian Banking Engineering, is responsible for leading the delivery of innovative IT business solutions that align with the Bank's strategic objectives for Client engagement. This role ensures seamless operation, continuous enhancement, and high availability of the Personalization, Digital Commerce and Digital Communications domains. The Head will partner with the bank’s Marketing, Client Experience and many other business lines to support direct marketing, offer generation, management and maintenance of the bank’s core public websites. The Head provides key leadership to the Vice President and will drive the development and implementation of cutting‑edge technologies to improve customer experiences, streamline operations, and support the Bank's growth initiatives. This includes close collaboration with many areas on the strategic roadmap and planning to ensure the design and deployment of a robust technology strategy, fostering collaboration across various departments, and ensuring stability of our core platforms.

In this role, you will:

• Own the Canadian Banking Personalization, Digital Commerce and Digital Communications technology strategy and roadmap, ensuring alignment with business sponsors and key partners. This includes Marketing technology tooling to enable campaign creation, audience segmentation, offer decisioning, content management and content delivery across all channels.
• Collaborate with business lines, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.
• Lead and drive a client‑focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, technologies, systems and knowledge.
• Direct the management of application engineering and support functions to ensure all applications developed have a high degree of integrity, reliability, resiliency, and availability to meet the business need, with sensitivity to local regulatory requirements.
• Lead the development and implementation of strategic plans, policies, and standards surrounding systems engineering, technology trends and strategies, information security, and production application support for the business units serviced globally.
• Build a high‑performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicate vision, values and business strategy, and manage succession and development planning for the team.
• Serve as a transformation leader that brings technology and business strategy together and aligns with a cultural mindset shift with cross‑functional teams.
• Ensure effective management, including planning, forecasts and achieving financial targets as part of the domain.
• Lead with a system resiliency mindset, including driving high standards for application stability. Review production support, audit, security and risk issues to ensure root causes are identified, properly defined, documented and reported; ensure issues are understood by senior management and corrective action will be taken.
• Direct day‑to‑day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits; communicate the Bank’s risk culture and risk appetite throughout the team.
• Create an environment in which the team pursues effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the frameworks and handbooks related to operational risk and compliance.

Do you have the skills that will enable you to succeed in this role?

• 10+ years’ experience in a leadership role managing large complex enterprise‑level technology projects and programs with significant technology and operational components.
• Expert knowledge of software development and design principles for highly scalable, enterprise level technology stacks.
• Extensive experience with Marketing and Commerce technology, inclusive of SaaS options.
• Expert knowledge in modern agile principles and a range of modern technologies and frameworks, including full‑stack working knowledge.
• Flexibility to adapt to new and evolving environments and a demonstrated willingness and aptitude for picking new things up quickly.
• Strong leadership and relationship‑building skills.
• Extensive experience with automation, deployment and testing practices at scale.
• Proven ability to communicate complex technical concepts effectively to semi‑technical audiences.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship – we strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations – we are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities and tuition assistance.
• Competitive rewards program including bonus, flexible vacation, personal and sick days, and benefits that start on day one.
• Community engagement – opportunities for community engagement and belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.