Head of CRM Solutions

Centrica plc; Windsor; On-site; CAD 100,000 - 150,000; Full time

Job summary

Centrica Energy is seeking a Head of CRM Solutions to lead the strategic direction of their CRM systems. In this role, you will drive technology initiatives to enhance business agility and operational excellence within the renewable energy sector. Join a team that is at the forefront of driving change and innovation in energy trading, collaborating with cross-functional teams to implement effective solutions while ensuring compliance and governance.

Benefits

Vibrant, high-energy environment

Opportunity for career growth

International work setting

Qualifications

• Deep expertise in Microsoft Dynamics 365 Customer Engagement.
• Strong technical background as a solution architect or senior software developer.
• Experience leading complex CRM projects in evolving industries.

Responsibilities

• Lead strategic direction and implementation of business-critical CRM solutions.
• Oversee a team balancing in-house and third-party expertise.
• Ensure integration and performance of CRM platform.

Skills

Leadership

CRM solutions expertise

Project management

Vendor management

Technical architecture

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Dynamics 365

Job description

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it.

About your team :

At Centrica Energy, our mission is to move it.

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

Join Centrica Energy and Lead Our CRM Transformation

Are you an experienced leader with deep expertise in CRM solutions? Do you thrive in high-performance environments and are passionate about driving strategic technology initiatives? Join Centrica Energy as our Head of CRM Solutions, where you will shape the technology landscape that powers our ambition to be the No. 1 Renewable Energy Trader in Europe and a world-class global energy player.

About the Role

As Head of CRM Solutions, you will lead the strategic direction, architecture, and implementation of business-critical CRM solutions. Reporting to the CTO for Strategy and Operations, you will ensure that our technology ecosystem enables operational excellence and enhances business agility in the fast-evolving energy trading sector.

Key Responsibilities

Team Leadership & Vendor Management : Oversee a team of internal specialists and external consultants, balancing in-house expertise with third-party capabilities.

Strategic Leadership : Define and execute a clear vision for CRM solutions, aligning technology with business objectives.

Solution Architecture & Integration : Ensure design and optimisation of solution architecture and seamless API integrations with other enterprise systems.

Continuous Service Improvement : Drive innovation, scalability, and efficiency in CRM platform, ensuring high availability and performance.

Cross-functional Collaboration : Partner with engineering, product management, security, and operations teams to deliver robust solutions tailored to business needs.

Governance & Compliance : Ensure adherence to industry standards, data security, and regulatory requirements in CRM implementations.

Stakeholder Engagement : Manage relationships with key internal stakeholders, external vendors, and technology partners.

About You

Deep expertise in Microsoft Dynamics 365 Customer Engagement and its application within enterprise environments.

A strong technical background as a solution architect, technical product owner, or senior software developer.

Experience in leading complex CRM projects in fast-paced, evolving industries.

Ability to manage multiple priorities, balancing short-term needs with long-term strategic objectives.

A track record of working in highly dynamic organisations, adapting to frequent changes and evolving business needs.

Experience managing external vendors while maintaining strategic direction internally.

Why Join Us?

At Centrica Energy, you will work in a vibrant, high-energy environment where you will :

Be at the forefront of energy transition and digital transformation.

Have the opportunity to lead and shape critical business systems in a rapidly growing and innovative sector.

Work in an international setting with offices in London, Denmark, Germany, Sweden, and Singapore.

Centrica Energy is the trading arm of Centrica. We trade LNG, gas, power and energy attributes - and connect independent producers, suppliers and corporate off-takers in the wholesale energy markets. We move and trade energy to satisfy the changing needs of customers.

We provide our clients with the best route-to-market services available to the market today, integrating sophisticated software, trading and structuring and optimising exposures all the way from long term risk management down to physical trading seconds before delivery. In Centrica Energy we have a diversified portfolio of energy assets under management, and we represent the new generation of energy traders, leading our customers to value on low-carbon, digital energy markets across the World. Our offices span across London, Denmark, Germany, Sweden and Singapore.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.