Head of Compliance NBFWM (Hybrid)

National Bank; Edmonton; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Extended Health & Dental Benefit

Group RRSP Matching

Flexible Spending Account

Paid sick and personal leave days

Paid day for community service/volunte

Job summary

COBS Bread is seeking a Regional Operations Specialist to join our Prairies team in Edmonton, AB. The role provides in-bakery operational support, training, guidance and oversight to improve bakery sales, profitability and standards.

The position requires travel, baking experience, and 1–2 years in operations with franchised retail. You will work closely with the Regional Operations Manager to assess franchisees, train staff, coordinate marketing, and ensure OH&S compliance across bakeries.

Qualifications

• 1–2 years’ experience in operations, preferably in a franchise retail environment.
• 2+ years' experience in customer service.
• 1–2 years’ experience in the food service, hospitality or franchise industry.
• Baking experience required.
• Valid driver’s licence and willingness to travel frequently and spend time ‘in the field’.
• Excellent verbal and written communications skills.
• Ability to influence others to affect change and drive constant improvement.
• Can work autonomously, as well as collaborate in a team environment.
• Strong organizational skills to manage multiple tasks and deadlines.

Responsibilities

• Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary
• Provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales
• Coordinate and implement local marketing initiatives
• Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director
• Attend in-person production process reviews (e.g., recipe compliance)
• Conduct in-bakery reviews of actual production vs. production schedules
• Attend Quarterly and Annual Business Reviews and contribute to actions alignment
• Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions
• Comply with OH&S policies and other duties as required

Skills

Operations experience

Customer service

Food service

Baking

Driving

Communication

Teamwork

Attention to detail

Job description

Best Workplaces™ in Retail & Hospitality 2025

Regional Operations Specialist

Reports to: Regional Operations Manager, Prairies

Location: Edmonton, AB

Annual Salary: $70,000 to $75,000 based on experience

We are looking for a Regional Operations Specialist to join our Operations Team in the Prairies. This position reports to the Regional Operations Manager, Prairies and will provide high level of in-bakery operational support, training, guidance, and oversight to deliver improvements in bakery sales, operating profit and standards.

Responsibilities include:

• Conduct regular bakery visits/assessments to evaluate franchisee compliance with merchandising, customer experience, and product quality and support implementation of changes as necessary
• Where appropriate, provide in-bakery training and operational support to address improvement opportunities for increasing bakery sales
• Coordinate and implement local marketing initiatives
• Implement plans to improve franchise operating profit across portfolio as directed by the Regional Director
• Attend in-person production process reviews (e.g., recipe compliance)
• Conduct in-bakery reviews of actual production vs. production schedules
• Attend Quarterly and Annual Business Reviews as required and contribute to discussions to ensure outputs align with in-bakery actions
• Monitor and ensure bakeries meet standard expectations, and implement with franchisees actions
• Comply with all relevant OH&S policies
• Other projects and tasks as required

Requirements

What You Bring to the Table:

• A high-energy, positive attitude with the ability to quickly develop trust and meaningful relationships
• 1-2 years’ experience in operations, preferably in a franchise retail environment
• 2+ years' experience in customer service
• 1-2 years’ experience in the food service, hospitality or franchise industry
• Baking experience required
• Valid driver’s licence and willingness to travel frequently and spend time ‘in the field’ rather than behind a desk
• Excellent verbal and written communications skills
• Ability to influence others in order to affect change and drive constant improvement
• Can work autonomously, as well as collaborate and work within a team environment
• Excellent communication, problem- solving and conflict resolution skills
• Strong interpersonal skills to build trust and rapport
• Strong organizational skills to manage multiple tasks and deadlines
• Strong attention to details

What’s in it for You:

• Competitive salary and vacation plan
• Both individualized and a company-wide bonus plans
• A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
• Paid sick and personal leave days
• Paid day for community service/volunteer time
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility

COBS Bread is young and growing fast with plans to expand across North America. The company’s success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

At COBS Bread you get the growth of a start-up backed by one of the world’s largest bakery franchises. We are part of the world’s most successful franchise bakery network – Bakers Delight – an Australian-owned company. Bakers Delight has been in operation since 1980 and has more than 700 bakeries across Australia, New Zealand, the United States and Canada.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.