Multi-Unit Sales Manager

COBS Bread; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and vacation plan

Autonomy across multiple locations

Professional development opportunities

Community involvement

Job summary

COBS Bread is seeking a Multi-Unit Sales Manager to oversee four bakery locations across the Calgary area. The role requires hands-on leadership, travel between sites, and a focus on high performance, customer service, and sales growth.

You will coach store teams, manage staffing and training, and ensure adherence to brand standards while driving profitability and community engagement.

Qualifications

• 2+ years of franchise retail or multi-site retail management experience
• 3+ years of managerial experience in food service, hospitality, or franchise retail
• Valid driver’s license and willingness to travel between four bakery locations
• Excellent verbal and written communication skills
• Ability to influence and motivate store teams to drive continuous improvement
• Ability to multi-task across multiple locations and work autonomously

Responsibilities

• Ensure profitability and successful performance of all four bakeries
• Counsel and coach store management on staffing, hiring, and training to drive sales and customer satisfaction
• Visit each bakery regularly to ensure cleanliness, maintenance, and merchandising standards
• Monitor cash flow and inventory across the portfolio and address variances
• Lead rollout of marketing, product, and systems initiatives across the portfolio
• Partner with franchise owner on portfolio level planning and growth goals

Skills

Leadership

Communication

Problem solving

Team motivation

Education

Business management education

Job description

Share in something more with a career at COBS Bread

Best Workplaces™ in Retail & Hospitality 2025

Great Place To Work Certified™

Our Role

When you work with COBS Bread, you're part of a workplace that is committed to providing you with an experience that will help you rise to any occasion. We're here to encourage you to grow, connect with your community, have fun with your team, and to share in something more. We've got exciting plans in place for you as a passionate, inquisitive and eager team player who wants to make an impact.

Your Role as a Multi-Unit Sales Manager

Reporting to: Franchise Owner / MSO

We are looking for a Multi-Unit Sales Manager to join our team and support a portfolio of four COBS Bread bakeries. This position works directly for the franchise owner and plays a critical role in ensuring each location operates to COBS Bread's leading standards of fresh baked product quality and exceptional customer service. This role requires regular travel between the four assigned bakeries and a hands-on, in-store presence.

If you thrive on developing high performing teams, driving sales results, and being the go-to leader across multiple locations, we want to hear from you.

What Your Day Looks Like:

• Ensure the profitability and successful performance of all four assigned bakeries
• Counsel and coach store management teams on staffing, hiring, and training in a manner that drives sales growth, strengthens customer satisfaction, and ensures compliance with company policies and procedures
• Conduct regular visits to each bakery to confirm stores are clean, well maintained, and merchandised to COBS Bread standards
• Monitor cash flow and inventory across the portfolio, identifying and addressing variances proactively
• Execute corporate and brand led marketing and promotional events as directed, while also identifying opportunities to develop location specific promotions that drive local sales
• Work hands-on with each store manager to identify opportunities for improvement, build action plans, and elevate performance across the portfolio
• Lead, coach and act as a resource for store level teams in day to day operational decision making
• Drive operational excellence across all four bakeries to maximize sales, profitability, and customer satisfaction
• Support the successful rollout of COBS Bread marketing, product, and systems initiatives across the portfolio
• Build strong relationships with store teams to foster trust, alignment, and a shared commitment to results
• Maximize sales growth through consistent focus on customer satisfaction and community engagement
• Support bakery financial health through disciplined cost management and performance tracking
• Participate in monthly performance reviews for each location and translate findings into clear, actionable next steps
• Ensure ongoing compliance with COBS Bread brand standards across all four bakeries
• Prepare and execute action plans to close any gaps identified through the Five Star program or other compliance reviews
• Take appropriate and timely action to resolve any instances of non-compliance with brand standards
• Support hiring, onboarding, and training of new staff across the portfolio to enable growth
• Partner with the franchise owner on portfolio level planning that supports long term growth goals
• Support new store openings or handovers within the portfolio as needed
• Other projects and tasks as assigned

Responsibilities Include:

• A high energy, positive attitude with the ability to quickly build trust and meaningful relationships with store teams
• 2+ years of experience in a franchise retail environment or multi-site retail management
• 3+ years of managerial experience, ideally in food service, hospitality, or franchise retail
• Comfort analyzing financial results and performance metrics, and translating that analysis into clear action plans
• A valid driver's licence and willingness to travel regularly between four bakery locations
• Excellent verbal and written communication skills
• Ability to influence and motivate store teams to drive continuous improvement
• Strong ability to multi-task and manage competing priorities across multiple locations
• Ability to work autonomously, exercise sound judgement, and take initiative with minimal supervision
• Strong problem solving and conflict resolution skills
• Post secondary education in Business Management preferred, but not required with equivalent experience

Perks & What You'll Feel Good About

• Competitive salary and vacation plan
• Opportunity to play a lead role in the growth and success of a growing four unit bakery portfolio
• A high level of autonomy and responsibility across multiple locations
• An environment that encourages professional development and career growth within the organization
• The opportunity to be part of a dynamic, hands-on team with direct line of sight to business results

While we thank you for your interest, only those selected for interviews will be contacted.

About COBS Bread

With over 190 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada every day. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people, and our warm and friendly customer service.

COBS Bread is part of Bakers Delight - Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.

Accessibility

Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.