Head cashier part time - toronto leaside

The Home Depot Canada; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Head Cashier, where your leadership will inspire front end associates to deliver exceptional customer service. This role is vital in ensuring a smooth checkout experience and fostering a positive work environment. You'll be responsible for training and motivating your team, maintaining operational excellence, and ensuring customer satisfaction. With a flexible schedule and a dynamic work environment, this position offers a unique opportunity to grow your skills while contributing to an engaging shopping experience. If you're passionate about teamwork and customer service, this is the perfect opportunity for you.

Qualifications

• 1-2 years of retail or cash experience preferred.
• Minimum 1 year of experience in a leadership role.

Responsibilities

• Lead and motivate front end associates to enhance customer experience.
• Ensure checkouts are efficiently managed and customer lines are short.
• Provide training and coaching to front end associates.

Skills

Interpersonal Skills

Cash Handling

Leadership Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

Key Responsibilities:
Ensures Customer Satisfaction
Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.

Leading the Front End
Communicate goals, priorities, and directions from store leadership to associates.
Ensure the parking lot is shoppable and free of debris.
Engage back-up cashiers as necessary and assign them to predetermined registers.
Operate cash machines and train cashiers accordingly.
Assist guards for cash collection.

Maintains Safety and Security
Follows all Safety and Loss Prevention policies and procedures.
Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

Competencies:
Customer Focus
Time Management
Promotes Teamwork
Problem Solving
Communicates Effectively

Skills:
Interpersonal Skills
Cash Handling
Leadership Skills
Attention to Detail

Direct Manager/Direct Reports:
Reports to Department Supervisor

Travel Requirements:
No travel requirements

Physical Requirements:
Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:
Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:
High School Diploma or equivalent

Minimum Years of Work Experience:
1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:
Minimum 1 year leading people

Certifications:
NA

Other Requirements/Assets:
NA