Head cashier part time contract - toronto leaside

The Home Depot Canada; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic and engaging team at a leading retail company where you can thrive as a Head Cashier. This role is pivotal in enhancing customer satisfaction and coaching front end associates to excel in their roles. You will lead by example, ensuring a seamless shopping experience while maintaining operational efficiency. The position offers a flexible schedule in a vibrant environment, providing you with the opportunity to develop your leadership skills and make a significant impact on store performance. If you are passionate about customer service and team collaboration, this is the perfect opportunity for you.

Qualifications

• 1-2 years of retail or cash experience preferred.
• Minimum 1 year of leadership experience required.

Responsibilities

• Support Front End Supervisor in motivating associates for customer satisfaction.
• Train and develop front end associates while ensuring coverage.

Skills

Interpersonal Skills

Cash Handling

Leadership Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

Key Responsibilities:

1. Ensures Customer Satisfaction
2. Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
3. Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
4. Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
5. Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
6. Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.

Leading the Front End

1. Communicate goals, priorities, and directions from store leadership to associates.
2. Ensure the parking lot is shoppable and free of debris.
3. Engage back-up cashiers as necessary and assign them to predetermined registers.
4. Operate cash machines and train cashiers accordingly.
5. Assist guards for cash collection.

Maintains Safety and Security

Follows all Safety and Loss Prevention policies and procedures. Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

Competencies:

1. Customer Focus
2. Time Management
3. Promotes Teamwork
4. Problem Solving
5. Communicates Effectively

Skills:

1. Interpersonal Skills
2. Cash Handling
3. Leadership Skills
4. Attention to Detail

Direct Manager/Direct Reports:

Reports to Department Supervisor

Travel Requirements:

No travel requirements

Physical Requirements:

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Hybrid Work:

Dependent

Working Conditions:

Working within a flexible schedule that may include evening and weekends. Warehouse environment that can be dusty and noisy. Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

High School Diploma or equivalent

Minimum Years of Work Experience:

1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

Minimum 1 year leading people

Certifications:

NA

Other Requirements/Assets:

NA