Head Cashier

Natural Grocers Good4U; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading grocery store seeks a Head Cashier to oversee front-end operations, ensuring excellent customer service and training cashiers. The role includes managing daily sales reports and maintaining a positive shopping experience. Full-time position with various benefits.

Benefits

Birthday Bonus Pay

Vitamin Bucks

Holiday Pay

Paid Time Off

Health and Wellness Program

Employee Assistance Program

Retirement Savings Plan

Qualifications

• At least 1 year of cashiering experience preferred.
• Experience in retail, especially in grocery or natural foods environment, is preferred.

Responsibilities

• Providing World Class Customer Service and a positive customer experience.
• Training all cashiers and ensuring they communicate about the NPower program.
• Completing the Daily Sales Report and cashier closeout responsibilities.

Skills

Customer Service

Organization

Attention to Detail

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

05 / 20 / 2025

Responsibilities

Main Responsibilities :

• Providing World Class Customer Service and a positive customer experience as the top priority.
• Exemplifying integrity, responsibility, and excellence, and adhering to all policies.
• Training all cashiers and ensuring they :
• Communicate about the {N}Power program with customers.
• Notify customers that we donate $.05 to the local foodbank for every transaction using a reusable bag.
• Educate customers on the Nutrient to Know About.
• Promote store seminars and events.
• Complete the Daily Sales Report (DSR) and cashier closeout responsibilities.
• Issue and verify cash drawers.
• Handle returns and overrides at the front end.
• Address customer complaints appropriately.
• Ensure front end sets are full and well-maintained.
• Oversee completion of the front end task list daily.
• Maintain all register binders.
• Direct cashiers to tasks during slow times.
• Perform general cashiering duties including running registers, bagging / boxing groceries, and providing carry-out service.
• Monitor, assign, and perform cart checks.
• Answer the telephone.
• Assist in managing special orders.
• Monitor, assign, and grind nut butters.
• Learn product locations across all departments to assist customers.
• Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
• Work a schedule based on store needs, including evenings, weekends, and holidays. The position requires working five days, 40 hours per week, and attending mandatory store meetings.
• This position has limited Manager on Duty responsibilities but is not the overall Manager on Duty for the store.

All employees are expected to be “hands on” and do whatever it takes to get the job done and support the company's success.

Qualifications

Recipe for Success :

• High School diploma, GED, or equivalent preferred.
• Experience in retail, especially in a grocery or natural foods environment, is preferred.
• At least 1 year of cashiering experience preferred.
• At least 1 year of supervising others preferred.
• Ability to pass food safety training and maintain certifications as required by law.
• Ability to manage changing priorities and stay focused.
• Sense of urgency in completing tasks.
• Highly organized with great attention to detail.
• Ability to follow directions and complete tasks.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract and may change. Employees are expected to accomplish all tasks assigned by their managers.

Benefits Overview

All Crew Members :

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays (stores closed)
• Paid Time Off (sick and vacation) increasing with tenure
• Paid Nutrition Education
• N}power Program (customer rewards)
• Regular pay increases
• Advancement and career development opportunities
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours / week) :

• Medical, Dental, and Vision Insurance
• Paid Medical Leave (via short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary benefits including Hospital Indemnity, Accident Insurance, Long-Term Disability, Term Life Insurance
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA and HSA) with company contributions

Diversity Statement

We are committed to diversity and inclusion, believing that health and wellbeing are rooted in embracing differences and cultivating an inclusive environment. We welcome everyone to join us in our mission to provide equitable access to health and wellness for all.

Physical and Environmental Demands

Physical Requirements include lifting, pushing, pulling, walking, standing, bending, and reaching, with specific weights and durations outlined. Environmental demands include working with tools, dust, fumes, noise, and various weather conditions, with specific frequency and duration levels specified.

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