Head Cashier

Tavora Foods (Toronto) Inc.; Toronto; On-site; CAD 65,000 - 70,000; Full time

Job summary

Tavora Foods (Toronto) Inc. is hiring a Head Cashier in Toronto to oversee a team of cashiers and baggers, ensuring accurate transactions and top customer service. The role involves training staff, scheduling, and resolving customer concerns in a fast-paced supermarket setting.

The Head Cashier will also coordinate with suppliers when needed, manage till operations, and help maintain a clean, efficient front-end environment for a positive shopping experience.

Qualifications

• Minimum 3 years of experience in a supermarket environment.
• Leadership and exceptional customer service skills.
• Able to communicate with customers in a professional manner.
• Able to resolve customer concerns and complaints and handle difficult situations with tact and diplomacy.
• Portuguese language an asset.

Responsibilities

• Supervise and provide direction and support to cashiers and baggers.
• Provide training to cashiers on policies and procedures related to point-of-sale system.
• Assign duties to cashiers and baggers and monitor their work daily.
• Prepare work schedules and distribute till allocation.
• Ensure that each customer’s transactions are processed accurately and efficiently.
• Ensure that checkout areas are clean and orderly at all times.
• Close/reconcile cash with receipts at the end of each shift and address discrepancies.
• Deal with suppliers in the owner/manager's absence and support front-end management.

Skills

Leadership

Customer service

Communication

Portuguese

Job description

Salary:

$36.10 per hour (full-time position; 35 hours per week)

Location of Work:

1625 St. Clair Avenue West, Toronto, ON M6N 1H7

Job Responsibilities:

The Head Cashier is responsible for the supervision of a team of cashiers, providing training, hiring, monitoring, and assistance with operational issues, providing direction and support to Cashiers and Baggers, and ensuring excellent customer service.

Job Duties:

• Supervise and provide direction and support to cashiers and baggers
• Provide training to cashiers on policies and procedures related to point-of-sale system
• Assign duties to cashiers and baggers and monitor their work on a daily basis
• Prepare work schedules and distribute till allocation
• Ensure that each customer’s transactions are processed accurately and, in a time, efficient manner
• Ensuring excellent customer service
• Responsible for the efficient expedition of all customer transactions
• Authorize payments and return of merchandise
• Identify and correct cash register errors and take measures to ensure that further errors do not happen
• Resolve employee conflicts and ensure that any customer complaints are handled immediately
• Perform cashier duties during cashiers’ absence or extreme workload
• Ensure that checkout areas are properly maintained in a clean and orderly condition at all times
• Order supplies applicable to front
• Prepare reports for all transactions and sales and proper control of all cash
• Close/reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately
• Deal with suppliers in the absence of owner, General Manager or store supervisor
• Assist owner in all aspects of the management of the front-end of the store

Job Requirements:

• Minimum 3 years of experience in a supermarket environment
• Leadership, and exceptional customer service skills
• Able to communicate with customers in a professional manner.
• Able to resolve customer concerns and complaints and be able to handle difficult situations with tact and diplomacy
• Portuguese language an asset.

Company:

Tavora Foods (Toronto) Inc.
1625 St. Clair Ave. W., Toronto, ON M6N 1H7