Head Casher

RONA; Longueuil; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Exclusive employee discounts

Insurance benefits

GreenShield+ telemedicine

Career advancement

Community involvement

Teamwork and training

New hire training

Student incentive program

Job summary

RONA is seeking a Store Supervisor to lead front-line teams and deliver exceptional customer service. The role focuses on supervising frontend staff, ensuring service standards, managing cash handling, and supporting store operations.

You will train associates on company programs, assist customers, and help drive a positive, inclusive shopping experience. Retail experience and strong communication are essential.

Qualifications

• 1 year of retail experience.
• 1 year of experience in team supervision.
• Strong problem solving skills.
• Excellent communication skills.
• Strong attention to details.

Responsibilities

• Supervise frontend staff to ensure service standards are maintained.
• Oversee register coverage and store supply usage.
• Provide refunds and monitor cash drawer amounts.
• Perform opening and closing procedures.
• Provide excellent customer service by assisting customers and addressing issues.
• Understand, train and promote company programs and initiatives (Pro, RPP, financing, survey, fundraising).
• Train and mentor new associates.
• Other related tasks to ensure the store runs smoothly.

Skills

Retail experience

Team supervision

Problem solving

Communication skills

Attention to detail

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.
You've got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.
So, if you’re looking to do what you love, we could be a perfect match.
By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!
  

Become a vital part of Rona and ensure exceptional customer service by supervising our front-line teams. With your organization, attention to detail and communication skills, you'll train our associates to make every visit a positive experience!
Your role:

• Supervise frontend staff to ensure service standards are being maintained
• Oversee register coverage and store supply usage
• Provide refunds and monitor cash drawer amounts
• Perform opening and closing procedures
• Provide excellent customer service by assisting customers and addressing any issues
• Understand, train and promote company programs and initiatives (Pro, RPP, financing, survey, fundraising)
• Train and mentor new associates
• Other related tasks to ensure the store runs smoothly
  

What we're looking for:

• 1 year of retail experience
• 1 year of experience in team supervision
• Strong problem solving skills
• Excellent communication skills
• Strong attention to details
  

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.