HCS Operational Project Mgr -Care Access - Svc Integration

UNC REX Healthcare; Morrisville; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing community health through innovative project management. As the HCS Operational Project Manager, you will lead critical initiatives related to access center software and new implementations, collaborating with diverse teams to ensure alignment with strategic goals. Your expertise in project management, combined with strong communication and problem-solving skills, will drive efficiencies and foster a high-performance culture. Embrace this opportunity to make a significant impact while working in a supportive and inclusive environment that values your contributions.

Qualifications

• 5+ years of project management experience, including 2 years in a supervisory role.
• Bachelor's degree in an appropriate discipline required.

Responsibilities

• Oversee implementation and completion of system-wide projects.
• Analyze and resolve complex issues while ensuring compliance with regulations.

Skills

Project Management

Communication Skills

Problem Solving

Process Improvement

Customer Focus

Education

Bachelor's Degree

Tools

Epic Workflows

Call Center Software

Scheduling Workflows

Job description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the communities we serve.

Summary: The HCS Operational Project Manager supports, manages, and directs projects related to UNC’s Access Center software and new software implementations. The role requires familiarity with access and scheduling tools, including Epic Workflows, Call Center software, Scheduling workflows, and Call agent workflows. Additionally, the manager supports Care Access and Service Integration (CASI) initiatives, developing and executing strategic access center projects under CASI. The individual must demonstrate strong communication skills, accountability, adaptability, attention to detail, and a results-oriented, customer-first attitude.

The HCS Operational Project Manager defines project scope, goals, and deliverables aligned with system-wide business objectives in collaboration with senior management and stakeholders. Responsibilities include developing comprehensive project plans, financial plans, quality audits, and communication documents. The role involves working with IT resources, administrative staff, call center teams, clinicians, and executives to implement strategies fostering a high-performance culture.

Responsibilities

1. Confidentiality: Handle sensitive information with discretion, adhering to Privacy & Health Care System standards.
2. Customer Focus: Maintain a customer-centric environment, coaching and mentoring staff to ensure engagement and performance, treating all employees with fairness, compassion, and respect.
3. HCS Operational Project Management: Oversee the direction, coordination, implementation, and completion of system-wide projects, ensuring alignment with UNC Health Care strategies. Develop project plans, set goals and budgets, identify resources, and establish schedules and result measurement methods, maintaining strong relationships across facilities.
4. Problem Solving: Analyze and resolve complex issues, develop policies and procedures to maximize efficiency, and ensure internal controls are in place to safeguard assets and meet regulatory requirements. Develop and monitor budgets.
5. Process Improvement: Collaborate with peers to identify opportunities for improvement, implement standardized processes with minimal disruption, and create mutually beneficial solutions.

Other Information

Education Requirements: Bachelor’s degree in an appropriate discipline.

Licensure/Certification Requirements: None required.

Professional Experience Requirements: At least five (5) years of project management experience, including two (2) years in a supervisory or leadership role.

Knowledge/Skills/Abilities: Demonstrated accountability, political sensitivity, and ability to bring projects to successful completion on time and within budget.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Care Access - Svc Integration

Work Type: Full Time

Standard Hours Per Week: 40

Salary Range: $38.17 - $54.88 per hour (Hiring Range)

Pay is determined by experience and internal equity.

Work Assignment Type: Remote

Work Schedule: Day Job

Location: US:NC:Morrisville

Exempt from Overtime: Yes

This position is employed by NC Health, a subsidiary of UNC Health Care System, providing shared services across UNC Health Care. Current UNCHCS State employees in shared services may remain in their current employment status if selected.

Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

UNC Health provides reasonable accommodations for religious practices and disabilities. Applicants needing accommodations should contact [e-mail].