Hardware Supply Chain Management - Senior Associate

JPMorgan Chase & Co.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Toronto seeks a Hardware Supply Chain Management Senior Associate to drive day-to-day supply chain execution, own supply plans, and coordinate with procurement, risk, and operations.

You will lead cross-functional improvement projects to strengthen service and reduce cost-to-serve while ensuring internal controls. The role emphasizes collaboration with Finance/FP&A, adherence to SOX, and stakeholder management.

Qualifications

• 3+ years hands-on inventory management experience.
• Experience with ERP/APS systems and MRP/DRP parameter tuning.
• Strong stakeholder management across Procurement, Risk, Compliance, and Operations.
• Knowledge of SOX or finance-control frameworks is a plus.
• Travel up to 25% as needed.

Responsibilities

• Own end-to-end supply planning for assigned categories, balancing service, cost, and inventory targets.
• Execute and refine MRP/DRP parameters in ERP/APS tools.
• Coordinate with Procurement and Suppliers on capacity and risk mitigation.
• Monitor inventory health and drive corrective actions.
• Track service performance and lead root-cause analysis with actions.
• Coordinate logistics with 3PLs and internal DCs to reduce cycle times.
• Support S&OP/SIOP routines ensuring plans align with demand and controls.
• Lead cross-functional supply chain projects and manage charters and budgets.
• Develop business cases with quantified benefits and establish KPIs and governance.
• Ensure master data accuracy and governance for planning attributes.

Skills

Communication Skills

Organizational Skills

Project Management

Attention to Detail

Problem Solving

Data Management

Industry Knowledge

Customer Focus

Strategic Mindset

Resource Management

Supply Chain

Analytical

Controls Mindset

Education

Bachelor’s degree in Supply Chain or related field

Master’s/MBA is a plus

Tools

SAP MM/IM

SAP PP

APO/IBP

NetSuite Inventory

Oracle Fusion SCM/Cloud

Microsoft Dynamics 365 (Supply Chain)

Excel

Google Sheets

Power BI

Tableau

SQL

Jira/Confluence

MS Project

Smartsheet

Job description

As a Hardware Supply Chain Management Senior Associate within our finance organization, you promote day-to-day supply chain execution and lead cross-functional improvement projects. You’ll own supply plans, supplier coordination, inventory health, and logistics while managing initiatives that strengthen service, reduce cost-to-serve, and improve controls. The role requires close alignment with Finance/FP&A, adherence to internal controls (e.g., SOX), and effective stakeholder management across Procurement, Risk, Compliance, and Operations.

Job Responsibilities:

• Supply Chain Operations
  • Own end-to-end supply planning for assigned categories/SKUs (e.g., technology hardware, ATM/branch parts, cards, print materials), balancing service, cost, and inventory targets.
  • Execute and refine MRP/DRP parameters (lead times, MOQ, safety stock, reorder points) in ERP/APS tools.
  • Partner with Procurement and Suppliers on capacity, lead-time commits, and risk mitigation; drive shortage recovery.
  • Monitor and manage inventory health (turns, aging, excess & obsolete) with corrective actions to hit targets.
  • Track service performance (OTIF, fill rate, backorders) and lead root-cause analysis with corrective action plans.
  • Coordinate logistics and fulfillment with 3PLs and internal DCs to reduce cycle times and exceptions.
  • Support S&OP/SIOP routines; ensure supply plans align with demand, financial plans, and control requirements.
• Supply Chain Project Management
  • Lead cross-functional projects (parameter resets, supplier transitions, NPI ramps, network redesigns, tool upgrades).
  • Build project charters, timelines, RAID logs, and stakeholder communications; track milestones and budgets.
  • Drive change management and adoption of new processes/tools; document SOPs and train end users.
  • Develop business cases with quantified benefits (service, working capital, cost-to-serve, productivity).
  • Implement KPIs and dashboards; establish control plans and governance to sustain outcomes.
• Data, Controls & Finance Alignment
  • Translate business questions into data queries; develop repeatable reporting using ERP/APS and BI tools.
  • Perform scenario modeling for supply, inventory, and capacity decisions; quantify financial impact.
  • Ensure master data accuracy and governance for planning-relevant attributes.
  • Uphold internal controls (e.g., SOX) and partner with Finance on inventory valuation, write-offs, and reconciliation.
• Risk & Compliance
  • Identify supply risks (single sourcing, geo exposure, quality, logistics) and maintain mitigation plans.
  • Coordinate with Risk, Compliance, and Vendor Management for regulated third-party engagements.

Required Qualifications, Capabilities and Skills:

• Communication Skills:Excellent interpersonal, written, and verbal communication skills with the ability to present and influence at the executive level.
• Organizational Skills:Highly organized, self-starter with creativity, resourcefulness, and strong leadership.
• Project Management:Strong project management skills with the ability to prioritize and drive initiatives to completion.
• Attention to Detail:Detail-oriented with high accuracy and time management skills.
• Problem Solving:structured root-cause analysis and continuous improvement (Lean/Six Sigma a plus).
• Data Management:Expertise in collating, reporting, and reconciling large data sets.
• Industry Knowledge:Strong interest and understanding of Merchant Services, vendor management, equipment procurement, inventory control, and operations.
• Customer Focus:Strong customer/client focus while ensuring a sound control environment.
• Technical Proficiency:Proficient with PowerPoint and developing high-quality presentations, graphs, and analytics.
• Strategic Mindset:Results-driven with a strategic mindset and strong business acumen, able to work under pressure to meet critical deadlines.
• Resource Management:Ability to work with a wide variety of internal and external resources, manage expectations, resolve disputes, and establish credibility/trust.
• Supply Chain: MRP/DRP, inventory optimization, supplier management, logistics coordination, S&OP/SIOP.
• Analytical: Quantitative skills and qualitative skills; ability to turn data into operational and financial decisions.
• Controls Mindset: familiarity with finance-industry control frameworks (e.g., SOX) and audit readiness.
• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, Business, or related field; Master’s/MBA a plus.
• Required: 3+ years of hands‑on experience with inventory management tools/modules, such as:
  SAP (MM/IM, PP, APO/IBP), NetSuite Inventory, Oracle Fusion SCM/Cloud, Microsoft Dynamics 365 (Supply Chain), or similar.
• Experience with analytics/BI tools (advanced Excel/Google Sheets; Power BI/Tableau; SQL is a plus).
• Proficient in MS Office, Access, and SharePoint Development, etc.
• Experience with project tools (MS Project, Smartsheet, Jira/Confluence).
• Certifications preferred: APICS CPIM/CSCP, PMP/Prince2, Lean Six Sigma Green Belt.
• Track record delivering measurable improvements in service, inventory, cost, and controls/compliance.
• Travel:up to 25%, including supplier or DC visits as needed