Hardware Solutions Specialist

The Home Depot; Winnipeg; On-site; CAD 30,000 - 42,000; Full time

Job summary

The Home Depot in Winnipeg, MB is hiring a Sales Associate to provide fast, friendly service by assessing customer needs and offering product solutions. You will build product knowledge, greet customers, and guide them to the right items for their projects.

This role focuses on customer service, selling complete projects, and promoting services like tool rental and Pro Desk, with a flexible schedule including evenings and weekends in a warehouse-style environment.

Qualifications

• High School Diploma or equivalent
• 1 to 2 years Retail or Trade experience an asset

Responsibilities

• Follow Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

The Home Depot in Winnipeg, MB is hiring a Sales Associate to provide fast, friendly service by assessing customer needs and offering product solutions. You will build product knowledge, greet customers, and guide them to the right items for their projects.

This role focuses on customer service, selling complete projects, and promoting services like tool rental and Pro Desk, with a flexible schedule including evenings and weekends in a warehouse-style environment.