Tool Rental Advisor: Guide Projects & Delight Customers

The Home Depot; Winnipeg; On-site; CAD 26,000 - 36,000; Full time

Job summary

The Home Depot in Winnipeg, MB is seeking a Sales Associate who thrives on helping customers. You will greet, engage and assist shoppers, build product knowledge, and guide them to the right solutions for their projects in a fast-paced retail environment.

You will actively seek customers, explain options, promote services, and maintain stock cleanliness. The role requires a High School diploma and 1–2 years of retail experience; flexible schedule, including evenings and weekends.

Qualifications

• High School Diploma or equivalent.
• 1 to 2 years Retail or Trade experience an asset.
• Warehouse environment awareness and safety.

Responsibilities

• Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer's projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

The Home Depot in Winnipeg, MB is seeking a Sales Associate who thrives on helping customers. You will greet, engage and assist shoppers, build product knowledge, and guide them to the right solutions for their projects in a fast-paced retail environment.

You will actively seek customers, explain options, promote services, and maintain stock cleanliness. The role requires a High School diploma and 1–2 years of retail experience; flexible schedule, including evenings and weekends.