Hardware Production Lead

Reusables.com

Vancouver

On-site

CAD 90,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Stock options

Comprehensive health and dental

Unlimited vacation policy

In-office role based in Mount Pleasant

Job summary

Reusables.com is building the production systems to scale our Smart Return Bin hardware from dozens to hundreds of units. You will lead hardware technicians, manage suppliers, and own manufacturing, testing, and shipping processes in a fast-growing environment in Vancouver.

The role emphasizes production excellence, documentation accuracy, and continuous improvement, with close collaboration across product, sales, operations, and external partners.

Qualifications

Experience taking a hardware product through manufacturing, assembly, testing, and shipment.
Experience managing suppliers, procurement, inventory, and production planning.
Ability to build scalable manufacturing systems.
Experience leading technicians or production teams.
Experience with complex hardware assemblies.
Strong operational leadership.

Responsibilities

Oversee production, assembly, testing, and shipping.
Build scalable manufacturing processes and documentation.
Drive reliability via testing protocols and corrective actions.
Manage supplier relationships and procurement strategy.
Coordinate with cross-functional teams to balance priorities.

Skills

Hardware production leadership

Supply chain management

Procurement

Inventory planning

Quality systems

Operational leadership

Job description

Help us build the machine that builds our product.

At Reusables, we're making ‘reuse’ the easiest choice for businesses and communities. Our proprietary Smart Return Bin combines hardware, software, and IoT technology to power the circular economy, helping reduce waste and make reusable packaging practical at scale.

We've successfully designed, built, and deployed our hardware across North America and now we're entering our next chapter.

We're preparing to scale from approximately 50 deployed units to more than 200 over the next year, and we're looking for someone to build the production systems that make that growth possible.

This role is all about production excellence.

You’ll lead the people, suppliers, and production systems that ensure every Smart Return Bin is assembled, tested, and shipped to the highest standard.

If you're energized by manufacturing, supply chains, quality systems, and solving real-world hardware challenges, you'll probably love this role.

What You'll Own

Production & Manufacturing

Every Smart Return Bin contains dozens of components sourced from multiple suppliers. Your role is ensuring every part, process, and person comes together to deliver reliable hardware at scale.

You’ll:

Oversee production, assembly, testing, and shipping
Build scalable manufacturing processes
Ensure production documentation remains accurate and up to date
Keep production on schedule while supporting company growth

Quality & Reliability

You'll own our approach to testing, reliability, and continuous improvement.

You’ll:

Develop and evolve testing protocols
Identify failure modes
Analyze production and field incidents to improve reliability
Drive corrective actions and preventative improvements

Supply Chain & Procurement

Every Smart Return Bin contains dozens of components sourced from multiple suppliers.

You’ll:

Own supplier relationships and procurement strategy
Build a supply chain that stays ahead of demand
Manage inventory planning and component availability to support production timelines
Evaluate suppliers based on quality, cost, and reliability
Coordinate with customs brokers and external logistics partners

This role is approximately 90% production and 10% product improvement.

We're not looking for someone to design entirely new hardware platforms.

Instead, you'll identify opportunities to improve reliability, reduce manufacturing cost, simplify production, and enhance existing products.

When deeper engineering work is required, you'll coordinate with external electrical, mechanical, and firmware specialists to move improvements forward.

Leadership

You'll lead our Hardware Technicians.

You’ll:

Coach and develop Hardware Technicians
Create clarity through documented processes
Balance workload and production priorities
Build a culture of accountability, quality, and continuous improvement

Cross Functional Collaboration

Great hardware doesn't happen in isolation.

You'll partner closely with Product, Customer Success, Sales, Operations, and external partners to balance production priorities, customer needs, and ongoing product improvements.

About you

You've:

Taken a hardware product through manufacturing, assembly, testing, and shipment
Managed suppliers, procurement, inventory, and production planning
Built scalable manufacturing systems
Led or developed technicians or production teams
Worked with complex hardware products containing mechanical, electrical, and electronic assemblies
Balanced technical understanding with strong operational leadership

Bonus points if you've worked with:

Products in the 100 to 1,000+ unit production range
Complex hardware valued between approximately $2,000 and $10,000 per unit
Customs, tariffs, or international sourcing
Growth-stage companies scaling manufacturing operations
Hardware deployed in demanding real-world environments

You'll Thrive Here If...

You enjoy bringing order to complexity
You naturally think in systems instead of quick fixes
You stay calm when priorities shift

Why Reusables?

We're a young, ambitious team building technology that has a real-world environmental impact.

We're serious about what we do, but we don't take ourselves too seriously.

No unnecessary bureaucracy.

Just smart people solving meaningful problems together.

We're still a startup, which means things move quickly, priorities evolve, and new challenges appear regularly. If you enjoy creating clarity, building systems, and helping a company scale without losing what makes it special, you'll fit right in.