Hardware Department Supervisor Full Time (GLOUCESTER)

The Home Depot; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading home improvement retailer is seeking a Hardware Department Supervisor in Ottawa. The role involves coaching and motivating associates, ensuring exceptional customer service, and managing performance. Ideal candidates will have strong leadership and organizational skills, with a focus on team development and sales improvement.

Benefits

Health and Dental Benefits

Profit Sharing

Paid Training

Tuition Reimbursement

Qualifications

• 1-2 years of experience as a supervisor or leading teams.

Responsibilities

• Leading and inspiring associates to provide exceptional customer service.
• Managing associate performance through development and feedback.
• Reviewing sales reports to drive improvements.

Skills

Leadership

Customer Service

Organizational Skills

Problem Solving

Job description

Hardware Department Supervisor Full Time (GLOUCESTER)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating, and inspiring associates to perform at their best, encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams, and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• The Home Depot Values that inspire teamwork and camaraderie amongst department leaders and associates

What you will be doing:

• Leading and inspiring associates to build relationships with our customers, associates, and peers to provide exceptional customer service and achieve top-line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards, recognition, and ongoing feedback
• Reviewing sales and other reports, working with the assistant manager to make recommendations for improvement on inventory, overhead organization, and cross-merchandising to drive sales
• Maintaining 100% in-stock and overhead organizational plans
• Investigating, resolving, and escalating customer issues as appropriate
• Communicating store sales, events, and promotional activities through rallies and weekly department meetings
• Ensuring all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:

• Ability to work a flexible schedule, including days, evenings, and weekends
• Excellent organizational, interpersonal, and customer service skills
• Excellent decision-making ability and problem-solving skills
• 1-2 years of experience as a supervisor or leading teams