Front End Department Supervisor Full Time (GLOUCESTER)

The Home Depot; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading home improvement retailer is seeking a Department Supervisor to lead and inspire associates. This role involves ensuring exceptional customer service, managing performance, and driving sales through effective merchandising. Ideal candidates will possess strong leadership and organizational skills, with a flexible schedule.

Benefits

Health and Dental Benefits

Profit Sharing and Stock Purchase Plan

Paid Training & Career Development

Tuition Reimbursement

Qualifications

• 1-2 years experience as a supervisor / leading teams.

Responsibilities

• Leading and inspiring associates to provide exceptional customer service.
• Managing associate performance through development and feedback.
• Reviewing sales reports to drive improvements.

Skills

Leadership

Customer Service

Organizational Skills

Problem Solving

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.


What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What you will be doing:

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What we are looking for:

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams