Hands-on Galleries Facilitator (12-month Contract)

Royal Ontario Museum; Toronto; On-site; CAD 36,644 - 41,892; Part time

Job summary

The Royal Ontario Museum is seeking dynamic individuals for part-time roles focused on engaging diverse audiences in enriching experiences. Candidates will provide exceptional customer service, assist with gallery operations, and support educational programming. Ideal applicants are passionate about culture, arts, and natural history, with strong communication skills and flexibility to work during peak periods.

Qualifications

• Minimum one (1) year of experience working with children, youth, families, or volunteers.
• Proficiency in French is highly valued.
• Flexibility to work weekends and peak periods.

Responsibilities

• Provide exceptional customer service and engage visitors.
• Support and mentor volunteers in visitor experiences.
• Assist with operational duties and learning material setups.

Skills

Customer service skills

Engagement with diverse audiences

Passion for culture and science

Education

Less than two (2) years of post-secondary education in related field

Job description

1 month ago Be among the first 25 applicants

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum and ranks among the top 10 museums in North America. At ROM, we are dedicated to building and sharing global collections, promoting knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
Royal Ontario Museum is seeking dynamic and enthusiastic individuals to join our team. These roles focus on providing exceptional, friendly, and insightful support within the ROM Galleries and Hands-on Spaces, including Hands-on Biodiversity, Schad Gallery of Biodiversity, and WonderWorks.

We are looking for individuals who demonstrate:

• A passion for culture, arts, natural history, and science
• Proven experience engaging diverse audiences, including children, youth, and families
• Strong customer service skills, with the ability to foster inclusivity and positive experiences for visitors of all ages, abilities, and backgrounds

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum and ranks among the top 10 museums in North America. At ROM, we are dedicated to building and sharing global collections, promoting knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present, and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
Royal Ontario Museum is seeking dynamic and enthusiastic individuals to join our team. These roles focus on providing exceptional, friendly, and insightful support within the ROM Galleries and Hands-on Spaces, including Hands-on Biodiversity, Schad Gallery of Biodiversity, and WonderWorks.

We are looking for individuals who demonstrate:

• A passion for culture, arts, natural history, and science
• Proven experience engaging diverse audiences, including children, youth, and families
• Strong customer service skills, with the ability to foster inclusivity and positive experiences for visitors of all ages, abilities, and backgrounds

We encourage you to apply if you are committed to making education engaging and accessible and eager to inspire others with the wonders of our world.

HOW YOU WILL MAKE AN IMPACT

• Provide exceptional customer service by greeting, assisting, and engaging visitors in meaningful learning experiences
• Support and mentor volunteers to deliver exceptional visitor experiences, including training and coaching on best practices
• Create and maintain a safe and inclusive environment by enforcing gallery policies and responding effectively to visitor concerns
• Assist with the setup and maintenance of learning materials, specimens, and technological equipment, ensuring that resources are ready and in good condition
• Assist the Gallery Coordinator(s) with operational duties, including opening and closing procedures, inventory management, and administrative tasks as required
• Additional tasks and responsibilities as assigned to support the gallery’s mission and objectives
• Assistin daily care, feeding and handlingof live animals
  

WHAT YOU BRING

• Successful completion of less than two (2) years of post-secondary education in a related field (such as education, museum studies, natural history, or world cultures), or an equivalent combination of education and experience
• A minimum of one (1) year of experience working with children, youth, families, and/or volunteers in educational or community programming, with the ability to effectively engage and facilitate learning
• Proficiency in French is highly valued and considered a strong asset
• Strong customer service skills, with the ability to connect with visitors and colleagues in a positive, respectful, and inclusive manner
• Demonstrated ability to take initiative, work independently and collaboratively, and adapt to changing needs in a fast-paced museum environment
• Flexibility to work weekends, select evenings, and during peak periods (including ROM for the Holidays, March Break and Summer)
• A minimum commitment of three (3) days per week is required to meet operational needs
• Enthusiastic about working with live animals, including frogs and insects.

Please be aware of the following scheduling requirements:

• The successful candidate must have a flexible schedule, including:
  • Weekends
  • Select evenings
  • Peak periods
• A minimum commitment of three (3) days per week is required, which must include weekends.
• Peak periods of activity include:
  • ROM for the Holidays
  • March Break
  • Summer
• Applicants should be prepared to accommodate these scheduling needs to ensure optimal visitor experiences during our busiest times.
  

SALARY & TERMS OF EMPLOYMENT

• START DATE: July 2025
• OPEN DATE: June 11, 2025
• CLOSE DATE: Open until filled
• STATUS: Part-time, Contract
• EMPLOYEE GROUP: OPSEU Local 543
• HOURLY RATE: $26.60 – $30.41
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD:420 hours
• LOCATION (onsite): Toronto
  

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact

First interview: A 30-minute virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [e-mail] for assistance.

APPLY NOW

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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