Guest Services Supervisor | Valhalla Hotel & Conference Centre

Silver Hotel Group; Northwestern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading hotel management company, where you will play a crucial role in enhancing guest experiences. As a Guest Services Supervisor, you'll oversee daily operations, support your team, and ensure exceptional service standards. This position offers a vibrant work environment where you can engage with diverse guests and collaborate with passionate colleagues. With opportunities for leadership development and a culture that values respect and fun, this role is perfect for those looking to make a significant impact in the hospitality industry. Embrace the chance to grow and thrive in a supportive atmosphere!

Benefits

Education Reimbursement

RRSP Matching Program

Annual Wellness Credit

Team Member Referral Program

Leadership Development

Team Building Events

Culture of Recognition Program

Hotel Stay Discounts

Qualifications

• Supervisory experience in customer-facing roles is preferred.
• Strong interpersonal skills for engaging with guests and team members.

Responsibilities

• Ensure smooth operation of Guest Services in the absence of the manager.
• Supervise guest registration and check-out processes.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Hospitality Management Degree

Tools

Opera

Maestro

MS Office

Job description

Guest Services Supervisor

We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our hotel. This individual will support and train the team in guest-related and room operations across shifts (day, afternoon, and night when needed). This role requires an individual who thrives on working rotational shifts.

What We Offer

• Work with passionate team members who keep things fun every day!
• Be part of Silver Hotel Group, a company committed to a culture of respect, appreciation, and fun!
• A fast-paced environment where you can meet people from around the world.
• Education Reimbursement for you and your children.
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager or designate, you will:

• Ensure smooth operation of Guest Services in the absence of the Guest Services Manager.
• Act as a role model in service standards.
• Supervise guest registration and check-out, including processing payments and supporting team members.
• Support training on systems, security, cash handling, and service standards.
• Encourage teamwork and quality service through communication with other departments such as Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance.
• Maintain accurate room status information and communicate it properly.
• Resolve guest issues efficiently and courteously.
• Assist with scheduling, payroll, coaching, performance management, hiring, and training.
• Comply with health and safety regulations; report unsafe acts or hazards.
• Lead health and safety initiatives, report incidents, and participate in safety plans.
• Perform other duties, including assisting team members during peak times.

What We Are Looking For

• Previous supervisory experience in customer-facing or hospitality roles preferred.
• Highly interpersonal, comfortable engaging with guests, visitors, vendors, and team members.
• Ability to work under pressure, maintaining composure and objectivity.
• Team-oriented with good communication skills.
• Proficient in property management systems like Opera and Maestro, and MS Office.
• Flexible with shifts, including days, evenings, overnights, weekends, and holidays.

About Valhalla Hotel & Conference Centre

Located near Thunder Bay International Airport, the Valhalla Hotel & Conference Centre is the largest full-service hotel in Northwestern Ontario, offering a variety of rooms including Executive Suites, Family Rooms, and Pet-Friendly Rooms. It features 265 rooms and is ideal for travelers.

About Silver Hotel Group

Silver Hotel Group is a family-owned Canadian hotel management company with a diverse portfolio across Canada and the U.S. We promote a culture of passion, creativity, and fun, guided by our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. Our mantra “You Matter” reflects our commitment to our team and guests. We are an equal opportunity employer committed to accessibility and inclusion.