Dual Front Office & Housekeeping Supervisor | Valhalla Hotel & Conference Centre

Silver Hotel Group; Northwestern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dual Front Office & Housekeeping Supervisor to create memorable guest experiences. This engaging role involves overseeing operations, training staff, and ensuring the highest standards of service and cleanliness. Join a passionate team committed to excellence in hospitality, where your leadership will inspire a collaborative environment. With a focus on professional growth and development, this position offers a dynamic setting with diverse guests. If you thrive in a fast-paced environment and have a flair for hospitality, this opportunity is perfect for you.

Benefits

Education reimbursement for employees and dependents

RRSP matching

Wellness credits

Referral programs

Leadership development

Team building

Recognition programs

Hotel discounts

Qualifications

• Supervisory experience in hospitality or related field preferred.
• Strong interpersonal, communication, organizational, and problem-solving skills.

Responsibilities

• Ensuring smooth front office and housekeeping operations in the absence of managers.
• Motivating and mentoring staff while managing budgets and expenses.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Flexibility

Education

Post-secondary education in Tourism or Hospitality

Tools

Property Management Systems (Opera, Maestro)

MS Office

Job description

Dual Front Office & Housekeeping Supervisor

We are currently hiring a Dual Front Office & Housekeeping Supervisor. This role is social and interactive, setting the tone for guests' experiences and first impressions. The individual will support and train the team in guest services and room operations across shifts, and oversee housekeeping and laundry departments, ensuring cleanliness of guest rooms and public areas. The candidate should be a motivating leader with a flair for style and design, working collaboratively with the Front Office and Housekeeping Managers to support daily operations. The role requires flexibility to work rotational shifts.

What We Offer

• A passionate, fun-loving team environment
• Part of Silver Hotel Group, committed to respect and appreciation
• Dynamic industry setting with global guests
• Education reimbursement for employees and dependents
• RRSP matching, wellness credits, referral programs, leadership development, team building, recognition programs, and hotel discounts

Key Responsibilities

Reporting to the Guest Services and Housekeeping Managers, responsibilities include:

1. Ensuring smooth front office and housekeeping operations in the absence of managers
2. Modeling service standards and enforcing policies
3. Motivating and mentoring staff
4. Identifying training needs and providing training
5. Managing budgets and expenses
6. Overseeing guest registration, check-out, and payments
7. Training staff on systems, security, and service standards
8. Promoting teamwork and coordination across departments
9. Maintaining accurate room status and resolving guest issues efficiently
10. Ensuring confidentiality and security
11. Developing cleaning standards and inspection programs
12. Managing scheduling, payroll, performance, and hiring
13. Adhering to health and safety regulations
14. Participating in safety and emergency procedures
15. Performing additional duties as needed

Qualifications

• Supervisory experience in hospitality or related field preferred
• Post-secondary education in Tourism or Hospitality is an asset
• Strong interpersonal, communication, organizational, and problem-solving skills
• Ability to work under pressure and physical endurance
• Proficiency in property management systems (Opera, Maestro) and MS Office
• Experience in financial management and working in unionized environments is an asset
• Positive attitude and flexible availability for shifts

About Valhalla Hotel & Conference Centre

Located minutes from Thunder Bay International Airport, the hotel offers 265 diverse rooms and is the largest full-service hotel in Northwestern Ontario. More info at Valhalla Hotel & Conference Centre.

About Silver Hotel Group

Silver Hotel Group is a Canadian family-owned hotel investment, development, and management company with a diverse portfolio across North America. Our culture emphasizes passion, creativity, and fun, guided by core values like accountability, teamwork, and integrity. We are committed to diversity, inclusion, and providing accessible accommodations. For more info, visit Silver Hotel Group.