Guest Services Supervisor - Rogers Stadium

Live Nation; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join the Guest Services Team at Rogers Stadium as a Supervisor! This role involves overseeing staff to deliver exceptional service, communicating with guests, and resolving inquiries during events. Candidates should have experience in customer service, strong communication skills, and a passion for live events. Successful applicants will work outdoors and lead a dynamic team in a fast-paced environment.

Qualifications

• Experience in working live events or customer service strongly preferred.
• Excellent verbal, written and interpersonal communication skills.
• Demonstrated experience in leading a team.

Responsibilities

• Direct and supervise Guest Services staff.
• Provide exceptional guest service by greeting and assisting guests.
• Lead and train staff to ensure all are well-informed on event details.

Skills

Customer Service

Leadership

Communication

De-escalation Tactics

Job description

Job Summary:

Position Overview:

Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that’s why we do what we do and we want you to join us –be part of the Guest Services Teamat the brand new Rogers Stadium where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

We’re looking for crew members to join our teama Guest Services Supervisor!

Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive “can-do” attitude …rain or shine -the show must go on!

Job Functions:

• Direct and supervise Guest Services staff and other employees performing similar services
• Provide exceptional guest service by greeting and assistingguests and responding to guest inquiries and complaints
• On an ongoing basis, leadand train staff to ensure that all staff members are well-informed on event specific details
• Act as the point of escalation for complex customer inquiries and complaints during Rogers Stadium events
• Assist concert goers with event information, ticketing issues, seating arrangements, and general venue services
• Coordinate accessible seating and accommodation requests
• Work closely with other departments (Box Office, Security, F&B, etc.) to coordinate customer service efforts and streamline venue operations
• Identifypotential issues before they escalate and work proactively to find solutions
• Oversee the implementation of venue policies
• Assistwith managing breaks
• Other duties as assigned

Qualifications:

• Experience in working live events or customer service strongly preferred
• Excellent verbal, written and interpersonal communication skills
• Experience with de-escalation tactics
• Demonstrated experience in leading a team and understanding of staff deployments
• Acute sense of judgment, tact and diplomacy
• Position requires constant walking, climbing stairs and occasional sitting
• Able to work outdoors (rain or shine), among crowds and in a loud environment
• A passion for live events!
• Available for all events scheduled at Rogers Stadium this summer

All crew members must be 18 years of age or older.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Physical Requirements/Work Environment

Sitting for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race,colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.