Concessions Floor Supervisor (Toronto Blue Jays)

Legends; Old Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a premier experiences company as a Concessions Floor Supervisor, where you will lead a dedicated team in delivering exceptional service during live events. This role involves managing operations, motivating staff, and ensuring compliance with food handling standards. You will have the opportunity to create a positive environment while maximizing efficiency and guest satisfaction. If you thrive in a fast-paced setting and have a passion for sports and entertainment, this is the perfect role for you. Be part of a dynamic team that values innovation and excellence in guest experiences.

Qualifications

• Previous supervisory experience in a high-volume, fast-paced environment.
• Strong organizational and problem-solving skills required.

Responsibilities

• Manage staff and operations during live events to ensure excellent guest service.
• Conduct inventory audits and ensure compliance with company policies.

Skills

Supervisory Experience

Organizational Skills

Problem-Solving Skills

Conflict Resolution

Team Player

Education

Smart Serve Certification

Food Handling Certification

Job description

Concessions Floor Supervisor (Toronto Blue Jays)

Job Category: Food & Beverage

Requisition Number: CONCE014279

Posted: December 16, 2024

Type: Part-Time

Location: Toronto, ON M5V1J1, CAN

Description

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

THE ROLE

The Concessions Floor Supervisor is responsible for managing an assigned level of the Stadium during live events. This includes personnel and operations management with support from Concessions Managers, with the aim of delivering consistent and excellent guest service.

ESSENTIAL FUNCTIONS

Responsibilities include but are not limited to:

• Motivate staff by creating, implementing, and monitoring service/sales incentives.
• Maximize the use of labour.
• Ensure accurate debit and credit deposits, and paperwork from staff.
• Complete inventory audits and recounts as necessary.
• Ensure staff follow all company policies and procedures.
• Ensure staff are completing their assigned duties in a positive, quick, and accurate manner, providing excellent guest service.
• Responsible alcohol service.
• Aid all guests with their questions, comments, and/or concerns.
• Work with staff and management team to generate new ideas for food, service, and structure for concessions.
• Hire, train, and coach staff.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Previous supervisory experience in a high-volume, fast-paced environment.
• Organizational and problem-solving skills in a high-pressure environment.
• Ability to resolve conflict amongst employees, guests, or a combination.
• Team player with the ability to work as an individual contributor.
• Smart Serve Certification.
• Understanding of safe food handling policies and standards. Certification is an asset.
• Ability to work flexible shifts including evenings, weekends, and holidays.

WORKING CONDITIONS

Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Accommodations are available upon request.