Guest Services Representative 6 Month Contract

Gateway Casinos & Entertainment; North Bay; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a friendly and intuitive customer service professional to join their team. This part-time role offers the chance to thrive in a fast-paced environment while ensuring guests have an exceptional experience. With opportunities for career advancement and a supportive work culture, this position is perfect for someone eager to make a difference. Join a company that values your contributions and provides ongoing training and development. If you have a passion for hospitality and enjoy working with people, this is the opportunity for you!

Benefits

Full benefits package for full-time employees

Retirement savings plan

Supportive work environment

Family and friends discounts

Development and training opportunities

Qualifications

• At least one year of experience in a customer service role.
• Strong organizational and communication skills.

Responsibilities

• Meet and assist guests; answer inquiries and resolve concerns.
• Provide information on events and enroll guests in loyalty programs.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Mathematical Skills

Education

1+ years in a related field

Job description

Job Type: Part-Time (6 Month Contract)

Salary: $17.20/h

This position may receive tips.

The Gateway to Your Future

We’re looking for a guest whisperer. This is a friendly, patient, and intuitive customer service professional who maintains a calm demeanor while thriving in a busy environment and ensuring guests have an exceptional experience. If this sounds like you, apply for this exciting opportunity at Gateway. Don’t miss the chance to start your career with a growing national company and allow your career to blossom.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Meet, greet, and assist guests; answer inquiries; and resolve concerns
• Provide information on current and upcoming events and promotions
• Explain and enroll guests in the rewards loyalty program
• Assist with on-site events, promotions, and entertainment initiatives

What You Bring

• At least one year of experience in a related field
• Proven high level of customer service
• Strong organizational, interpersonal, analytical, and communication skills
• Intermediate knowledge of computer programs and mathematical skills
• Ability to obtain registration with provincial gaming regulatory body
• Friendly, personable energy and willingness to go the extra mile for guests
• Excellent communication skills, comfortable discussing events and promotions with guests
• Ability to manage multiple tasks, work efficiently, and thrive in a fast-paced environment
• Patient, positive demeanor with everyone

Why Work With Us?

Gateway celebrates and empowers our team members. Working here means collaborating with great people, being recognized for your contributions, and opportunities for career advancement across 27 locations. We support ongoing training and leadership development in a dynamic, fun environment. Join a team that values your vision, skill, and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited is one of Canada’s largest gaming and entertainment companies, with 27 properties across British Columbia, Ontario, and Edmonton, Alberta. We employ approximately 8,648 people and feature numerous gaming tables, slots, restaurants, bars, and hotel rooms. Gateway continues to grow and diversify its offerings, including proprietary brands like Match Eatery & Public House, Atlas Steak + Fish, and Halley’s Club. Since 2017, we’ve celebrated over 25 years of gaming and entertainment in Canada. More information is available at www.gatewaycasinos.com.

Apply Now!

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Gateway is an equal opportunity employer committed to Respect, Integrity, Teamwork, and Exceptional Customer Service. We strive to provide an inclusive, accessible candidate experience. If you require accommodations during the recruitment process, please let us know.