Guest Services Representative

Vancouver Film School; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A creative arts institution is seeking a Guest Services Representative to provide exceptional customer service and act as an emergency liaison on campus. Key responsibilities include monitoring building entrances, greeting visitors, and ensuring safety procedures are followed. Candidates should possess excellent interpersonal skills, preferably have OFA Level 2 certification, and be able to work independently in a dynamic environment.

Qualifications

• OFA Level 2 certification preferred; Level 1 considered.
• Experience in customer service or security.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Monitor building entrances and greet visitors.
• Manage fire and emergency procedures.
• Provide first aid when necessary.
• Disburse and track keys and access cards.

Skills

Excellent interpersonal skills

OFA Level 2 certification

Understanding of emergency procedures

Experience handling challenging situations

Demonstrated organizational skills

Ability to work independently

Flexible approach under pressure

Professional image and discretion

Security experience

Second language

Job description

Overview

Reporting to the Guest Services Supervisor, the Guest Services Representative will function as a customer service provider and a campus emergency liaison. Primary duties involve monitoring building entrances, greeting visitors, and acting as the first responder for all emergencies involving facilities, visitors, students, and staff. The successful candidate will have a background in customer service and / or security, and either have or be willing to obtain an OFA Level 2 certification.

Note : This is an hourly, on call position.

Responsibilities

• This position includes responsibility for all campuses of Vancouver Film School.
• Monitor building entrances.
• Greet staff and students as they enter and exit the buildings.
• Provide access to and guide contractors and clients through our many campuses.
• Orchestrate proper fire and emergency procedures for staff and students.
• Disburse and track all keys and access cards to staff, students, and guests.
• Monitor video surveillance.
• Monitor fire and building alarms.
• Attend problem situations in the campuses and call security to attend if necessary.
• Provide initial contact to individuals entering VFS campuses for authorization.
• Be the face of VFS, provide excellent customer service; make an effort to know people around the school so to recognize faces.
• Provide first aid when necessary.
• Ensure the safety of staff, students, and guests entering and exiting VFS campuses.
• Other duties as assigned.

Skills, Experience, and Education

• Excellent interpersonal skills.
• OFA Level 2 certification. We will consider candidates with OFA Level 1 certification.
• Understanding of emergency procedures.
• Experience handling challenging or possibly confrontational situations.
• Demonstrated organizational and time management skills.
• Demonstrated good judgment and initiative with the ability to work independently with minimum supervision.
• Highly organized team player with a flexible approach who works well under pressure.
• Ability to present a professional and positive image and maintain discretion and confidentiality.
• BST training with previous experience in Security considered an asset.
• Second language is also considered an asset.

There is no such thing as an ordinary day when you work at Vancouver Film School. It\'s a creative and fast-paced environment where you\'re part of recruiting and educating the next generation of actors, filmmakers, video game developers and creative thinkers. Our unique culture is all about celebrating the pure passion and unwavering perseverance of our students as they go through their own amazing personal journeys towards a career in the entertainment arts. Constantly evolving and updating to meet industry demands, VFS believes results matter, and that extends from our classrooms and experienced faculty to our hard-working support departments — and well beyond.

The scope and depth of our mission is what makes it vital for us to seek out diverse perspectives, innovation, resourcefulness, and navigational expertise. This is why our team represents countless different nations, lived experience, and people of all journeys. Diversity is our number one strength at VFS. We are successful when we are equal. If this speaks to you, we encourage you to inquire about opportunities with us, today.

Job Type : Casual

Pay : $17.85-$18.00 per hour

Work Location : In person