Guest Services Representative

Primaris REIT; Lethbridge; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in real estate services is seeking a passionate Guest Services Representative for their Park Place Mall in Lethbridge. The role requires excellent customer service skills and provides a dynamic workplace atmosphere. You will be responsible for ensuring customer satisfaction and maintaining a welcoming environment.

Qualifications

• 1+ years of customer service experience.
• Energetic and willing to learn.
• First Aid, CPR, AED certifications are an asset.

Responsibilities

• Primary point of contact for customers and tenants.
• Provide exceptional support and assistance.
• Handle the property gift card program.

Skills

Customer Service

Communication

Teamwork

Active Listening

Adaptability

Education

Secondary School diploma or equivalent

Tools

Microsoft Office

Job description

Park Place Mall - Lethbridge, AB

JOB TYPE

Part Time, Hourly

Position Summary

Primaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Park Place Mall in Lethbridge, Alberta. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

• Must be flexible with availability throughout the week
  
  

Role

Responsibilities

As the Guest Services Representative, you will serve as the primary point of contact for customers and tenants and assist with various property programs and support. Your friendly demeanor, in-depth knowledge of the property, and willingness to go the extra mile will contribute to the success of our team. Duties and responsibilities include:

• Providing exceptional support to customers and tenants
• Assist in the facilitation of the property gift card program
• Assist in the administration of the lost and found program
• Providing directions to shoppers
• Answering calls and emails
• Registering customers for the “Parenting Room” (where applicable)
• Maintaining employee manuals
• Coordinating rentals
• Administering vending machine refunds
• Restocking and organizing information brochures
• Other duties as assigned
  
  

Requirements

To excel in this role, we are looking for candidates who are energetic, have a willingness to learn and have exceptional customer service skills. The below are requirements for the role:

• Completed or are working towards a Secondary School diploma or equivalent
• 1+ years of customer service experience
• Microsoft Office experience is considered an asset
• First Aid, CPR, and AED certifications are considered an asset
• Knowledge or willingness to learn Health & Safety procedures
  
  

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
  
  

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results
  
  

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.