Guest Services Representative

Gateway Casinos & Entertainment; Greater Sudbury; On-site; CAD 30,000 - 60,000; Part time

Job summary

Ein aufstrebendes Unternehmen sucht einen freundlichen und geduldigen Kundenservice-Profi, der in einem dynamischen Umfeld glänzt. Diese spannende Teilzeitstelle erfordert eine Person, die in der Lage ist, mehrere Aufgaben zu bewältigen und gleichzeitig eine positive Atmosphäre für die Gäste zu schaffen. In dieser Rolle sind Sie verantwortlich für die Unterstützung der Gäste und die Bereitstellung von Informationen zu Veranstaltungen und Angeboten. Wenn Sie eine Leidenschaft für exzellenten Service haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere zu starten.

Benefits

Vollständige Sozialleistungen für Vollzeitmitarbeiter

Altersvorsorge

Unterstützendes und unterhaltsames Arbeitsumfeld

Rabatte für Familie und Freunde

Entwicklungs- und Schulungsmöglichkeiten

Qualifications

• Mindestens ein Jahr Erfahrung im Kundenservice erforderlich.
• Hervorragende Kommunikationsfähigkeiten zur Interaktion mit Gästen.

Responsibilities

• Begrüßen und Unterstützen der Gäste; Beantworten von Anfragen.
• Bereitstellung von Informationen zu aktuellen und kommenden Veranstaltungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Analytische Fähigkeiten

Interpersonelle Fähigkeiten

Mathematische Fähigkeiten

Education

Mindestens ein Jahr Erfahrung in einem verwandten Bereich

Tools

Computerprogramme

Job description

Job Type: Part-Time

Wage: Start rate $19.09; Mid rate $21.47; 1yr rate $23.86

The Gateway to Your Future

We’re looking for a guest whisperer. This role requires a friendly, patient, and intuitive customer service professional who maintains a calm demeanor while thriving in a busy environment and ensuring guests have an exceptional experience. If this sounds like you, apply for this exciting opportunity at Gateway. Don’t miss the chance to start your career with a growing national company and blossom professionally.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Meet, greet, and assist guests; answer inquiries; provide solutions for concerns
• Provide information on current and upcoming events and promotions
• Explain and enroll customers in the rewards loyalty program
• Assist in implementing on-site events, promotions, and entertainment initiatives

What You Bring

• At least one year of experience in a related field
• Proven high level of customer service
• Organizational, interpersonal, analytical, and communication skills
• Intermediate knowledge of computer programs and mathematical skills
• Ability to obtain registration with provincial gaming regulatory body
• Friendly and personable energy; willingness to go the extra mile for guests
• Excellent communication skills to discuss events and promotions with guests
• Ability to manage multiple tasks, work efficiently, and thrive in a fast-paced environment
• Patient, positive demeanor with everyone

Why Work With Us?

Gateway celebrates and empowers its team members. A career here means working with great people, being recognized for your contributions, and having opportunities for advancement across 27 locations. Our employees benefit from ongoing training and leadership programs in a dynamic, fun environment. Discover what it’s like to be part of a team that values your skills, vision, and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited ("Gateway") is one of Canada's largest and most diversified gaming and entertainment companies. With 27 properties across British Columbia, Ontario, and Edmonton, Alberta, Gateway employs approximately 8,648 people and features around 448 table games, 13,887 slots, 85 restaurants and bars, and 561 hotel rooms. Gateway also provides services for the Central, Southwest, and North gaming bundles in Ontario, including 11 properties. The company continues to grow and diversify its offerings, including developing proprietary casino and restaurant brands such as Match Eatery & Public House, Atlas Steak + Fish, and Halley’s Club. Celebrating 25 years in 2017, Gateway remains committed to delivering exceptional gaming and entertainment experiences. More information is available at www.gatewaycasinos.com.

Apply Now!

If this role isn’t the right fit, follow us on our social media pages for more opportunities.

Gateway is an equal opportunity employer committed to Respect, Integrity, Teamwork, and Exceptional Customer Service. We provide an inclusive, barrier-free candidate experience. If you need accommodations during the recruitment process, please let us know.