Guest Services Manager

Holiday Inn Milton Keynes East; Lethbridge; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Manager to lead a dynamic team in creating unforgettable guest experiences. This role involves orchestrating seamless operations, collaborating across departments, and innovating to exceed guest expectations. With a focus on service excellence, you'll inspire your team while maximizing sales opportunities. The company offers robust career development and attractive discounts, making it a great place to grow your career. If you're passionate about hospitality and ready to make a positive impact, this is the perfect opportunity for you.

Benefits

Annual Conference Event and Awards

Career Development Opportunities

Employee Discounts

50% off Food and Beverage

Employee Assistance Line

Free Access to Leisure Clubs

Qualifications

• Strong leadership skills and a service-oriented attitude.
• Passion for enhancing the guest experience.

Responsibilities

• Orchestrating seamless operation of guest services.
• Setting the standard for service excellence.

Skills

Leadership Skills

Service-oriented Attitude

Guest Experience Enhancement

Job description

The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is based at our attractive Holiday Inn East, Milton Keynes hotel in MK16 OJA.

Guest Service Managers duties include

• Orchestrating the seamless operation of our guest services
• Collaborating with various departments to elevate our service levels
• Constantly innovating to exceed guest expectations
• Handling guest requests with precision and promptness
• Proactively seeking new ways to enhance the guest journey
• Setting the standard for service excellence

Beyond that, you'll inspire and empower our Guest Service team to embody our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring our guests receive the best of what we offer.

Other titles for this role include Front Office Manager, Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, and Hotel Services Manager.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at [e-mail].

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

To excel in this role, you should have strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you thrive on creating a positive impact and fostering a culture of service excellence, we encourage you to apply.

At Kew Green Hotels, we welcome applications from individuals of all backgrounds and abilities. If you require reasonable adjustments during the recruitment process, please complete the relevant questions in your application or contact [e-mail].

Next steps

A member of our team will contact you to arrange a 15-minute chat to get to know you better. We'll explain the role in detail and discuss your skills. If successful, you'll meet the Business Excellence Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. Our shared values unite us all. Please visit our website for more details.

Join our Kew-Team today!