Guest Services Attendant

Accorhotel; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player invites you to join their team as a Guest Services Attendant in the breathtaking Banff Springs. This role is perfect for those passionate about hospitality, where you'll create memorable experiences for guests from the moment they arrive. You'll assist with parking, luggage, and ensuring every guest feels welcomed. Enjoy a blend of work and life in a stunning alpine destination, with perks including subsidized accommodation, comprehensive benefits, and employee travel discounts. Start your adventure today in a vibrant community dedicated to exceptional service.

Benefits

Subsidized on-site staff accommodation

Complimentary meal per shift

Comprehensive benefits (Medical, Vision, Dental)

Defined Contribution Pension Plan

Employee travel program discounts

Mountain Explorer Travel Program access

Discounts at resort outlets

Access to fitness center, spa, and golf courses

Qualifications

• Customer service experience is an asset.
• Must have a Class 5 Driver License in good standing.

Responsibilities

• Assist guests with parking and retrieving vehicles.
• Deliver luggage and messages within the hotel.
• Personalize the orientation of guests’ rooms.

Skills

Customer Service

Ability to lift and push 70+ lbs

Class 5 Driver License

Ability to work in extreme weather

Job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Located in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families. It's the perfect blend of work and life.

Job Description

As a Guest Services Attendant, you will always lend a helping hand with a smile. You will take care of guests starting from their arrival, ensuring they feel welcome and leave with a lasting impression. Your passion for hospitality and respect for guests’ belongings are essential.

Starting Rate: $22.82

We recognize tenure through our compensation structure. Hourly rates increase after six months, and annually up to three years. At three years, the pay rate for this role would be $29.51.

Job Duties Include:

• Owning the front driveway, assisting guests with parking and retrieving vehicles while providing exceptional service
• Assisting with loading and unloading luggage to and from guest vehicles
• Delivering guests’ luggage, messages, and other items within the hotel in a timely manner
• Personalizing the orientation of guests’ rooms in a professional, friendly, and engaging manner
• Performing other duties as assigned

Qualifications

Your Skills & Qualifications:

• Must have a Class 5 Driver License in good standing and a 5-year driver’s abstract dated within the last 30 days
• Service-focused personality is essential; customer service experience is an asset
• Ability to lift and push 70+ lbs and stand for 8 hours
• Ability to work outside in extreme weather conditions
• Driving both automatic and standard vehicles is an asset

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized on-site staff accommodation for full-time employees
• One complimentary meal per shift in the staff cafeteria (additional meals for $4)
• Comprehensive benefits (Medical, Vision, Dental), including mental health, orthodontics, fertility drugs, and gender affirmation for full-time employees
• Defined Contribution Pension Plan with up to 5% employer matching
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program with exclusive room rates and 50% off food & beverage at Fairmont Resorts in Lake Louise, Jasper, & Whistler
• Discounts at resort outlets, fitness center, spa, and golf courses

APPLY TODAY: Whether starting your career or seeking a new adventure, visit www.banffspringsjobs.com to learn more about opportunities at Fairmont Banff Springs.

We support accommodations during the application or interview process. Please contact us confidentially at [emailprotected] if needed.