Guest Services Ambassador

Ripley-Entertainment; Toronto; On-site; CAD 25,000 - 29,000; Full time

Job summary

Ripley’s Aquarium of Canada in Toronto is seeking a Guest Services Ambassador to manage admissions and guide guests through their visit. You will be the first point of contact, ensuring a safe, memorable experience for every guest and handling POS transactions with professionalism.

Shifts vary across hours, including before or after standard operating times. The role requires the ability to work on site year-round, with a willingness to assist across the Guest Services department as needed.

Qualifications

• Previous experience with guest/customer service is an asset.
• Experience working independently and as part of a team is an asset.

Responsibilities

• Participates and assists in all aspects of the Guest Services department and ensures service standards are followed.
• Perform Point-of-Sales transactions for ticket sales, including cash handling.
• Validate tickets and regulate entrance into the aquarium.
• Consistently offer professional, friendly and engaging service to all guests.
• Represent Ripley’s Aquarium of Canada when welcoming guests.
• Take lead in answering guest inquiries and guest recovery as needed.
• Other duties as assigned.

Skills

Guest service

Cash handling

Team player

Tools

POS systems

Job description

Facility: Ripley’s Aquarium of Canada Reports to: Manager of Guest Services

Job Purpose: The Guest Services Ambassador is responsible for the admissions process as well as the Guest’s path through the Aquarium. Guest Services staff are responsible for providing direction and interacting with the Guests throughout the Aquarium. The Guest Services Ambassador is the first point of contact and ensures that we provide our Guests with a safe and memorable experience.

Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after the hours of operation.

Critical Accountabilities:

• Participates and assist in all aspects of the Guest Services department and ensure services standards are followed
• Perform Point-of-Sales transactions for ticket sales; including but not limited to cash transactions
• Validate tickets and regulates entrance into aquarium
• Consistently offer professional, friendly and engaging service to all guests
• Represents Ripley’s Aquarium of Canada when welcoming Guests
• Promote positive colleague relations through an environment that encourages open communication trust, mutual respect and fun
• Take lead in answering any Guest inquiries and any guest recovery that may arise
• Other duties as assigned.

Special Skills and Requirements:

• Previous experience with guest/customer service is an asset
• Experience working both independently and a part of a team is an asset.

Pay Rate:$19.06/hourly

Ripley's Aquarium of Canada is dedicated to providing an atmosphere free from barriers in order to promote equity and diversity and will ensure the full participation and advancement of members of protected groups, which include but are not limited to women, Indigenous persons, members of visible minority groups, LGBTQ2S+ individuals, and persons with disabilities. Ripley's Aquarium of Canada is committed to ensuring that its hiring process is fair and equitable for all persons.

Ripley's Aquarium of Canada is committed to accessibility and to protecting the human rights of all persons in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario’s Human Rights Code. We invite and encourage applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our organization. As such, Ripley's Aquarium of Canada will provide reasonable accommodation for any applicant, as requested during the recruitment process.

Ripley's Aquarium of Canada uses artificial intelligence (AI) technology tools (including ADP Workforce Now) to assist in the screening, assessment, or selection of applicants as part of the recruitment process for this position. Please note that hiring decisions are made by department managers and human resource personnel.