Guest Experience Ambassador – Aquarium Admissions

Ripley-Entertainment; Toronto; On-site; CAD 25,000 - 29,000; Full time

Job summary

Ripley’s Aquarium of Canada in Toronto is seeking a Guest Services Ambassador to manage admissions and guide guests through their visit. You will be the first point of contact, ensuring a safe, memorable experience for every guest and handling POS transactions with professionalism.

Shifts vary across hours, including before or after standard operating times. The role requires the ability to work on site year-round, with a willingness to assist across the Guest Services department as needed.

Qualifications

• Previous experience with guest/customer service is an asset.
• Experience working independently and as part of a team is an asset.

Responsibilities

• Participates and assists in all aspects of the Guest Services department and ensures service standards are followed.
• Perform Point-of-Sales transactions for ticket sales, including cash handling.
• Validate tickets and regulate entrance into the aquarium.
• Consistently offer professional, friendly and engaging service to all guests.
• Represent Ripley’s Aquarium of Canada when welcoming guests.
• Take lead in answering guest inquiries and guest recovery as needed.
• Other duties as assigned.

Skills

Guest service

Cash handling

Team player

Tools

POS systems

Job description

Ripley’s Aquarium of Canada in Toronto is seeking a Guest Services Ambassador to manage admissions and guide guests through their visit. You will be the first point of contact, ensuring a safe, memorable experience for every guest and handling POS transactions with professionalism.

Shifts vary across hours, including before or after standard operating times. The role requires the ability to work on site year-round, with a willingness to assist across the Guest Services department as needed.