Guest Services Agent

Accent Inns; Tofino; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Staff accommodation on site

Housing allowance + on-site housing

Free nights at hotels + discounts for

Gift cards for targets

Employee purchase program

Live your Best Life program

Job summary

Hotel Zed in Tofino, BC is seeking a Full-Time Guest Service Agent to deliver standout guest experiences at the front desk. You will check guests in and out, assist with requests, and ensure smooth lobby operations in a lively, rebellious environment.

Candidates should bring a fun-loving attitude, strong communication, and the ability to multitask in a fast-paced setting. Prior front desk or customer service experience is an asset, with staff perks and housing options available.

Qualifications

• Fun loving nature.
• Easy conversationalist.
• Empathy to understand guests' needs.
• Tech-savvy systems knowledge.
• Ability to multitask without losing composure.
• Keen eye for details.
• Strong problem-solving skills.
• Willingness to be on your feet all day.
• Front desk or customer service experience is an asset.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Support guests with needs during their stay and settle accounts.
• Be the nerve center of lobby operations and coordinate with team.
• Own the lobby area and handle fast-paced challenges.
• Manage reservations and provide concierge services as needed.
• Relay important room and guest information to colleagues.

Skills

Guest service mindset

Front desk experience

Excellent communication

Tech-savvy

Multitasking

Attention to detail

Problem solving

Positive attitude

Job description

Are You a Rebel Who Needs a Cause?

Guest Service Agent
Tofino, BC Full-time $18.50-$20.50/hour

At Hotel Zed we are Rebels Against the Ordinary and Hotel Zed (Tofino, BC) is looking for a Full-Time Guest Service Agent to join our dynamic, totally unique and rebellious team. Hotel Zeds are ridiculously fun, unpretentious hotels where we challenge the norm every day.

Working at Hotel Zed is different than working anywhere else, and we don't just say that. We're a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam 'cause we are like family.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other's Backs

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are!

Benefits & Work Perks

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Staff accommodation available on site (criminal record check required for staff accommodation)
• Additional $2/hour housing allowance for those with their own accommodation
• Free nights at any of our hotels + discounts for friends & family
• Gift cards for achieving targets
• Employee purchase program so you can get sweet deals on everything from electronics to linens
• Live your Best Life program (we'll help pay for courses that'll make your life better, whether or not they're related to your role with us)

And these are just a few!

What You Do

• You are the first and last impression our guests will experience
• You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome
• You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave
• You are the nerve center of our hotel operations.
• You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm.
• You check in and check out our guests, make and modify reservations, provide hotel operator and concierge services.
• You continuously relay important room and guest information to other team members.

What You Need

• Fun loving nature
• Easy conversationalist
• Extra-sensory perception to how others are feeling
• Tech-savvy systems expertise
• Multi tasker who doesn't crack under pressure
• An eagle eye for details
• Sleuth like problem solving skills
• Happy to be on your feet all day
• Front desk or customer service experience is an asset