Guest Services Agent

Accent Inns; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

Accent Inns is seeking a full-time Guest Services Agent for their Kelowna location. The role involves being the first point of contact for guests, requiring a friendly disposition and strong customer service skills. You'll also enjoy numerous perks, including free hotel stays and a supportive work culture.

Benefits

100% coverage of medical and dental premiums

Free nights at any of our hotels

Scholarship programs for you and your family

Employee purchase program

Live your best life fund for courses

Qualifications

• Must be available for PM shifts (3:00pm - 11:30pm).
• Experience beneficial as customer service representative or in hospitality.

Responsibilities

• Check-in guests and assist them during their stay.
• Own lobby operations and face new challenges daily.

Skills

Customer service

Conversational skills

Attention to detail

Problem-solving

Education

Post-secondary education in hospitality & tourism

Job description

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Guest Services Agent

Kelowna, BC Full-time $19.00-$21.00/hour

Are You the Duck We are Looking For? Take a gander at this post...

Accent Inns, the hotel with a rubber duck in every room, is searching for a Guest Services Agent (Full-Time) to join our flock of totally unique and fun-loving individuals at our Kelowna location.

Accent Inns is a family-owned, BC-based hospitality company that LEADS WITH LOVE and our number one metric as a company is the happiness of our staff, who we call our Fam-Jam 'cause we are like family.

Key to our success is living by our four Core Values everyday:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other's Backs
  
  

Here we want our Fam-Jam to feel well taken of by us and by one another. That's who we are!

Benefits & Work Perks

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

• Free nights at any of our hotels + discounts for friends & family
• Scholarship programs for you and your family
• Gift cards for achieving targets
• Employee purchase program so you can get sweet deals on everything from electronics to linens
• Live your best life fund to help fund courses you're interested in taking (whether they're related to your work or not!)
  
  

And these are just a few!

What You Do

• You embody our four Core Values everyday bringing your positive self to make your fellow employees and guests days brighter.
• You are the first impression our guests will experience. You are genuinely interested in others and show it with a friendly smile and warm enthusiastic welcome.
• You quickly check in our guests, support and assist them with any needs they have during their stay, and accurately settle their account when they leave.
• You are the nerve center of our hotel operations. You own the lobby. You work in a hectic, fast-paced lobby and face new challenges every day with a steady hand on the helm.
  
  

What You Need

• Must be available for PM shifts (3:00pm - 11:30pm)
• Must be available evenings, weekends, and holidays
• Post-secondary education in hospitality & tourism is an asset
• Fun loving nature
• Easy conversationalist
• Extra-sensory perception to how others are feeling
• Tech-savvy systems expertise
• Multi-tasker who doesn't crack under pressure
• An eagle eye for details
• Sleuth-like problem solving skills
• Experience beneficial as customer service representative, receptionist, hospitality, tourism, retail
  
  

Join Our Fam-Jam

Don't duck out of this great opportunity to join our Accent Inns family! If this sounds like you, hit that Apply Now button and don't forget to write a note about why you want to work with us!

Check out our Fam Jam Website to learn more about us!

Please visit our careers page to see more job opportunities.