Guest Services Agent

Canad Inns; Brandon; On-site; CAD 28,000 - 42,000; Full time

Benefits offered by this job

Meal discounts

Room rate discounts

Educational scholarships

Staff events

Job summary

Canad Inns in Brandon, MB seeks a dedicated Guest Service Associate to ensure an exceptional guest experience. You will handle reservations, resolve issues with empathy, and provide personalized service in a fast-paced environment.

The role emphasizes ownership, teamwork, and a commitment to high standards of guest satisfaction, with flexibility for morning shifts and weekends as needed.

Qualifications

• Experience in delivering superior customer service and interaction.
• Managing customer complaints and input with a professional and empathetic approach.

Responsibilities

• Offer individualized focus and personal accountability to deliver exceptional guest service.
• Listen attentively, identify solutions, and ensure resolution for guest concerns.
• Handle incoming guest reservations and process them efficiently.
• Continuously assess and improve practices to perform tasks better, faster, or more efficiently.
• Ensure precision and high-quality standards in all tasks.
• All other duties as assigned.

Skills

Customer service

Communication

Empathy

Job description

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Important Notice: This position is located in Brandon, MB.

Availability:Must be flexible to work shifts, with a strong availability for morning shifts and weekends required.

Responsibilities:

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Attentively listen, identify solutions, and ensure resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Ensure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.
• All other duties as assigned.

Qualifications:

• Experience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.
• A positive attitude and strong work ethic.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meal, room rates, and more!
• Educational Scholarships and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!

Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.