Guest Service/Market Associate (Full-Time) - Eataly Eaton Centre

Eataly; Toronto; On-site; CAD 20,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Referral bonus program

Job summary

Eataly in Toronto is seeking a Market Associate to stock and display products across Grocery, Produce, Housewares and Wine while handling payments and delivering guest service. You will maintain back-stock, rotate stock, and ensure attractive displays in line with FIFO and quality standards.

The role requires basic math, cash handling, a positive team attitude, and good communication. Onsite work with flexible evenings and weekends is required; wine knowledge is a plus.

Qualifications

• Positive attitude and ability to work well with a team.
• Basic math and cash-handling skills.
• Verbal and written communication skills.
• Wine experience is considered a strong asset.
• Previous stocking experience in a retail setting preferred.

Responsibilities

• Stocks, rotates, merchandises and faces products according to department procedures.
• Ensures all grocery items are merchandised attractively as per quality standards.
• Rotates products according to FIFO standards.
• Maintains and organizes back-stock and warehouse storage areas.
• Collects cash or charge payments from guests and provides change and vouchers.
• Verifies accuracy of cash bank by counting cash and payments at end of shift.
• Maintains a safe and clean work environment in compliance with regulations.

Skills

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge
• EAT authentic Italian food at our restaurants, cafés and to-go counters

Job Description

At Eataly, this role is referred to as a Market Associate. The Market Associate stocks and displays products in the Grocery, Produce, Housewares, and Wine departments, handles payments and ensures accurate accounting of all transactions, collections and disbursements, and provides outstanding guest service. Reports to the Market Manager.

• Stocks, rotates, merchandises and faces products according to department procedures
• Ensures all grocery items are merchandised attractively as per quality standards
• Rotates products according to First In First Out (FIFO) standards
• Maintains and organizes back-stock and warehouse storage areas according to department standards
• Adheres to all guidelines about product recommendations and information
• Communicates department’s needs, adjustments and problems promptly and efficiently to manager
• Maintains a safe and clean work environment in compliance with department, federal and state regulations
• Performs light cleaning duties such as sweeping, dusting and packaging disposal as necessary
• Collects cash or charge payments from guests and provides change and charge vouchers if appropriate
• Verifies accuracy of cash bank by counting cash, checks, and charge payments at end of shift
• Obtains and reviews information regarding price changes
• Performs other duties as required or assigned

Qualifications

• Positive attitude and ability to work well with a team
• Basic math and cash-handling skills
• Verbal and written communication skills
• High school diploma or equivalent preferred
• Previous stocking experience in a retail setting preferred
• Wine experience is considered a strong asset

Job Requirements

• Availability to work onsite with a flexible schedule including nights and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to use a hand truck, cart, box cutter, ladder and cleaning supplies
• Smart Serve certified

Compensation

• Compensation for this role is CAD $17.60 hourly
• This position has been posted to fill a current vacancy

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!