Guest Service Attendant

Gateway Casinos and Entertainment Limited; Rama; On-site; CAD 24,000 - 27,000; Part time

Benefits offered by this job

Exciting work environment

Variety of shifts

Growth opportunities

Paid time off

Health and dental plan

Pension plan

Recognition program

Job summary

Gateway Casinos & Entertainment Limited seeks a part-time valet and bell desk attendant at Casino Rama Resort. You will greet guests, provide valet and bell services, and assist with guest requests in a professional manner in accordance with SOPs.

Role requires strong customer service, ability to work outdoors in all weather, and experience in fast-paced hospitality environments. Training includes Smart Serve and Play Smart modules, with emphasis on safety and guest satisfaction.

Qualifications

• Outstanding customer service experience.
• Smart Serve certification.
• Play Smart 1 and Play Smart 2 training.
• Ten years driving experience.
• Clean criminal history certificate and annual driver’s abstract.
• Ability to walk and stand for prolonged periods.

Responsibilities

• Greet guests and provide exceptional hospitality service.
• Explain valet terms and issue parking tickets.
• Park and retrieve vehicles safely.
• Assist guests with luggage and escort to rooms.
• Provide information on hotel facilities and services.
• Follow safety and emergency procedures.

Skills

Outstanding customer service

Ten years driving experience

Clear communication

G2 driver’s license

Safe lifting and mobility

Ability to work outdoors

Tools

rGuest

Job description

Job Type: Part-Time

Description

Position at Casino Rama Resort

Wages

Start Rate:$17.60 ; 520 Hour Rate:$17.69 ; 1 Year Rate:$19.65

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Pension plan benefits
• Employee-driven recognition program

The Position

Provide hotel guests with exceptional hospitality service while performing Valet service, Bell Desk service and assisting with requests in a professional manner and according to Standard Operating Procedures.

Key Responsibilities

• Represent as the first point of contact with guests; greet and acknowledge all guests using exceptional customer service and guest name
• Maintain a high level of professionalism, positive demeanor and service etiquette at all times
• Offer Valet services, explain terms of use and service, complete vehicle inspections and distribute valet parking tickets
• Park and retrieve guests' vehicles to and from the designated valet parking area ensuring safety and security procedures are followed all times
• Control traffic flow; keep Emergency lanes clear; direct guests to appropriate parking areas
• Offer Bell Services by assisting guests with luggage; load or unload from vehicle using proper, safe baggage/cart handling techniques; ensure guest safety and avoid property damage
• Escort guests to their rooms; inform guests of the hotel’s facilities, hours of operations, and offer to make reservations as appropriate; arrange transportation for guests if needed (taxi, limo etc.)
• Explain proper use of key system to guests and ensure the room’s readiness; report deficiencies; explain operation of room equipment, fire exits and procedures
• Store luggage in the guest service attendant’s closet and issue baggage claim check tickets
• Deliver messages and requested items to guestrooms; assist with wake up calls; assist with checking rooms due to check out
• Assist guests during check out; transport luggage to lobby or vehicle
• Respond to automated service order requests within 15 minutes
• Provide accurate directions to all areas of the Hotel and Casino complex
• Complete tasks on the shift check list
• Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers
• Answer telephone within 3 rings using proper telephone answering techniques
• Understand and follow safety and emergency procedures and comply with Hotel and Casino policies and procedures; perform all job duties in a safe and responsible manner
• Keep work areas clean and free of safety hazards, debris and litter
• Must be able to work outdoors in all weather conditions
• Must be able to push and pull luggage and cart up to 50 lbs. force; frequent lifting of luggage in and out of vehicle and onto cart (5-50 lbs.)
• Perform other tasks as assigned by management

What You Bring

• Outstanding customer service experience
• Smart Serve
• Play Smart 1 and Play Smart 2 Training
• Must have ten (10) years driving experience
• Must provide a clean criminal history certificate and a clean driver’s abstract on an annual basis
• Knowledge of rGuest is an asset
• Must have the skills to provide exceptional hospitable customer service to patrons and coworkers
• Must have the ability to communicate effectively, both verbally and in writing
• Must have the ability to work well in a fast paced business environment and well under pressure
• Must have the ability to meet the Physical Requirements of the position
• Must hold a valid Ontario Class G2 driver’s license and be able to drive a manual transmission
• Must provide a clean criminal history certificate and a clean driver’s abstract on an annual basis
• Ability to walk and stand for prolonged periods (regular work shift 8 hours)
• Ability to bend to vehicle level and demonstrate ability to reach and twist and stretch safely to enter/ exit a variety of guest vehicles
• Ability to safely bend at waist using proper knee bending and lifting techniques
• Ability to load and unload scooters, wheelchairs, walkers and luggage using knee bending techniques and upper body strength

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms. Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us. Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.