Front Office Supervisor

Gateway-Casinos-; Rama; On-site; CAD 47,000 - 64,000; Full time

Benefits offered by this job

Exciting, supportive and fun work env

Variety of shifts

Opportunity for growth and development

Accumulation of paid time off

Excellent extended health and dental

Pension plan benefits

Employee-driven recognition program

Job summary

Gateway Casinos & Entertainment Limited is seeking a Front Office Supervisor to ensure a positive guest experience by supervising Front Office, Guest Services and Valet operations. The role emphasizes delivering Diamond Service and building a strong team.

You will oversee desk, guest services and spa coverage, manage scheduling, communicate with housekeeping, resolve issues promptly and contribute to budgeted targets while maintaining safety and service quality.

Qualifications

• Certificate in Hospitality Management is an asset.
• Ability to solve problems by analyzing information and using logic to address work-related issues and problems.
• Interpersonal skills and ability to build relationships with individuals with diverse personalities and styles.
• Knowledge of employment related laws and regulations, including Health and Safety.
• Knowledge of hotel operations.
• Knowledge of professional housekeeping techniques.
• Knowledge of property management systems.
• Knowledge of scheduling procedures.
• Attention to detail.
• Strong understanding of hotel operations and yield management.
• Ability to effectively communicate in writing as appropriate for the needs of the audience.
• Must provide a clean driver’s abstract.
• Driving manual transmission vehicle is required.

Responsibilities

• Oversee the operations of the Front Desk, Guest Services and Valet departments to ensure the achievement of departmental objectives are service quality standards. Provide additional coverage to the Spa in the absence of the Spa Manager.
• Plan, organize and monitor daily activities of the team.
• Review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
• Communicate with Housekeeping and other departments on the status of guest rooms in a timely and efficient manner.
• Review and resolve dispute accounts and Housekeeping discrepancies.
• Schedule staff according to productivity standards and forecasted occupancy, adjust as needed throughout the day.
• Comply with and report information on department activities and expenses.
• Ensuring company policies and regulations are met.
• Assist with interviewing, provide training and career development for staff; conduct performance evaluations and provide feedback for employees, follow progressive discipline policies.
• Provide input to the department’s monthly expenditures.
• Prepare daily shift briefings and meetings for staff and communicate activities in the supervisor’s daily log.
• Respond to customer service problems promptly and professionally.
• Inspect guest room floors, guest rooms and public areas, inclusive of front of and back of house. Coordinate preventative and corrective maintenance.
• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
• Provide site inspections of hotel and banquet areas.
• Keep work areas clean and free of safety hazards, debris and litter, provide safety reminders and training as needed.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.
• Perform other related and compatible duties as assigned.

Skills

Hospitality certificate

Problem solving

Interpersonal skills

Employment laws

Hotel operations

Housekeeping knowledge

Property management systems

Scheduling procedures

Attention to detail

Yield management

Written communication

Driver's abstract

Manual transmission driving

Education

Certificate in Hospitality Management

Job description

Job Type: Full-Time

Salary: $55,281

Vacancies: 1

We Provide

• Exciting, supportive and fun work environment


• Variety of shifts


• Opportunity for growth and development


• Accumulation of paid time off


• Excellent extended health and dental plan options


• Pension plan benefits


• Employee-driven recognition program

The Position

The Front Office Supervisor is responsible to ensure a positive guest experience through effective and efficient support and supervision of Front Office, Guest Services and Valet services, its activities and its resources. The Front Office Supervisor must uphold our core values of delivering Diamond Service while building a strong team.

Key Responsibilities

• Oversee the operations of the Front Desk, Guest Services and Valet departments to ensure the achievement of departmental objectives are service quality standards. Provide additional coverage to the Spa in the absence of the Spa Manager.


• Plan, organize and monitor daily activities of the team.


• Review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.


• Communicate with Housekeeping and other departments on the status of guest rooms in a timely and efficient manner.


• Review and resolve dispute accounts and Housekeeping discrepancies.


• Schedule staff according to productivity standards and forecasted occupancy, adjust as needed throughout the day.


• Comply with and report information on department activities and expenses.


• Ensuring company policies and regulations are met.


• Assist with interviewing, provide training and career development for staff; conduct performance evaluations and provide feedback for employees, follow progressive discipline policies.


• Provide input to the department’s monthly expenditures.


• Prepare daily shift briefings and meetings for staff and communicate activities in the supervisor’s daily log.


• Respond to customer service problems promptly and professionally.


• Inspect guest room floors, guest rooms and public areas, inclusive of front of and back of house. Coordinate preventative and corrective maintenance.


• Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.


• Provide site inspections of hotel and banquet areas.


• Keep work areas clean and free of safety hazards, debris and litter, provide safety reminders and training as needed.


• Perform all job duties in a safe and responsible manner.


• Adhere to departmental quality standards.


• Perform other related and compatible duties as assigned.

What You Bring

• Certificate in Hospitality Management is an asset.


• Ability to solve problems by analyzing information and using logic to address work-related issues and problems.


• Interpersonal skills and ability to build relationships with individuals with diverse personalities and styles.


• Knowledge of employment related laws and regulations, including Health and Safety.


• Knowledge of hotel operations.


• Knowledge of professional housekeeping techniques.


• Knowledge of property management systems.


• Knowledge of scheduling procedures.


• Attention to detail.


• Strong understanding of hotel operations and yield management.


• Ability to effectively communicate in writing as appropriate for the needs of the audience.


• Must provide a clean driver’s abstract.


• Driving manual transition vehicle is required.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.
Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.