Casino Security

Gateway Casinos; Canada; On-site; CAD 32,000 - 36,000; Part time

Benefits offered by this job

Exciting environment

Shift variety

Growth opportunities

Paid time off

Extended health and dental plan

Pension plan

Employee recognition

Job summary

Gateway Casinos is seeking a Part-Time CREW member for Casino Rama Security to uphold exceptional customer service and a culture of teamwork on the gaming floor.

Responsibilities include protecting assets, ensuring guest and employee safety, and enforcing regulatory policies while maintaining a helpful, professional demeanor and documenting incidents as required.

Qualifications

• Post-secondary education in Law & Security or equivalent is an asset.
• Casino security experience preferred.
• Excellent written skills and attention to detail.
• Strong customer service skills.
• Organizational, interpersonal and communication abilities.
• Ability to obtain AGCO Category 2 Licensing.
• Must pass First Aid & CPR certification.

Responsibilities

• Protect casino assets and ensure safety of guests and staff.
• Monitor access and enforce age, intoxication, and ban policies.
• Maintain floor presence to respond to inquiries or emergencies.
• Respond to incidents and document significant activities.
• Provide information and directions to patrons.
• Perform duties safely and in line with policies.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Teamwork

Education

Post-secondary education in Law & Security or equivalent

Tools

First Aid Certification

CPR Certification

Use of Force Training

Job description

Job Type: Part-Time

Wages: Start Rate:$23.52; 1 Year Rate: $26.13

We Provide

• Exciting, supportive and fun work environment


• Variety of shifts


• Opportunity for growth and development


• Accumulation of paid time off


• Excellent extended health and dental plan options


• Pension plan benefits


• Employee-driven recognition program

The Position

Casino Rama Security prides itself on the proven ability of creating a strong culture of customer service and teamwork here at Casino Rama. Excitement and challenge best describes what a successful C.R.E.W. member would enjoy as part of the Casino Rama Security team.

Key Responsibilities

• Know the Company Vision Statement and understand the four Core Values


• Responsible for all aspects of Casino Security: including protection of Casino assets, safety of customers and employees, compliance with Internal Control procedures and legal implications of the Gaming Control Act, Liquor License Act, Trespass to Property Act


• Maintaining a presence on the gaming floor to be able to quickly respond to customer inquiries, or emergencies.


• Controlling access to the facility in accordance with our Regulatory Policy (Minors, Intoxicated Guests, Banned Individuals). Monitor sensitive areas, escorting visitors, assisting departments


• Monitor and patrol assigned areas of the Casino, Hotel and Parking Lots


• Provide information and directions requested by patrons, employees


• Act in a fair and professional manner


• Prepare detailed documentation of significant activities (notebooks, statements, reports, etc)


• Provide emergency medical assistance to guests and employees


• Smile and be courteous


• Keep work areas clean and free of safety hazards, debris and litter.


• Perform all job duties in a safe and responsible manner.


• Adhere to departmental quality standards.


• Perform other related and compatible duties as assigned.

What You Bring

• Post-secondary education in Law & Security or equivalent is an asset.


• Concert Security or Casino Security experience is preferred.


• Excellent written skills, attention to detail.


• Proven high level of Customer Service.


• Organizational, interpersonal, analytical and communication skills.


• Proven problem-solving abilities.


• Individual must have or be eligible for AGCO Category 2 Licensing.


• The ability to participate in Gateway's Use of Force & Passive Tactics Training Program.


• Certification in Non-Violent Crisis Intervention is an asset.


• Must be able to pass and maintain First Aid and CPR certification

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.