GUEST SERVICE AGENTS

Deerhurst Resort; Central Ontario; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Free resort pass access

Hotel, retail, and restaurant discounts

Great team environment

Job summary

Deerhurst Resort in Canada is seeking a Guest Services Agent to deliver exceptional guest experiences. The ideal candidate will assist guests, homeowners, and resort visitors efficiently, handle inquiries, and support daily operations.

You will have responsibilities including completing check-ins/check-outs, responding to service issues, and maintaining guest records. This position requires strong customer service skills and the ability to work in a fast-paced environment.

The role offers perks including free resort access and discounts.

Qualifications

• Previous guest service experience in a hospitality setting preferred.
• Comfortable working independently and as part of a team.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Welcome and assist guests in a professional manner.
• Complete guest check-ins and check-outs accurately.
• Respond to guest inquiries and service issues timely.

Skills

Strong customer service and interpersonal skills

Excellent verbal and written communication

Ability to multitask and work efficiently in a fast-paced environment

Problem-solving and decision-making skills

Education

Previous hospitality or guest service experience

Strong working knowledge of Microsoft Office

Tools

Opera Cloud PMS

Job description

The Guest Services Agent plays a key role in delivering exceptional guest experiences at Deerhurst Resort. This position serves as the primary point of contact for guests, homeowners, and resort visitors, ensuring smooth arrivals and departures, handling inquiries, and supporting daily resort operations. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication skills, and is committed to providing outstanding service.

Key Responsibilities

• Welcome and assist guests, homeowners, and resort hosts in a professional and friendly manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries, concerns, and service issues, ensuring timely follow-up and resolution.
• Process electronic payments and ensure billing accuracy at check-in and check-out.
• Answer phone calls and emails while assisting guests at the Front Desk.
• Respond appropriately to emergency situations and follow established resort procedures.
• Complete daily reports and end-of-shift system reconciliations.
• Promote and book resort amenities, dining, and activities using internal systems.
• Maintain accurate guest notes and alerts in the system.
• Communicate effectively with Housekeeping, Maintenance, Security, and Leadership teams.
• Support resort operations during peak periods, including weekends and holidays.
• Perform additional duties as required to support overall resort operations.

Skills, Abilities and Attributes

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to remain calm and solution-focused under pressure.
• Strong problem-solving and decision-making skills.
• Comfortable working independently and as part of a team.
• Flexible availability, including evenings, weekends, holidays, and overnight shifts.
• Ability to stand for extended periods and manage high guest volumes.
• Previous guest service experience in a hospitality setting preferred.

Education and Experience

• Previous hospitality or guest service experience preferred.
• Experience with Opera Cloud PMS is an asset.
• Strong working knowledge of Microsoft Office (Outlook, Word, Excel).

The Perks for All Team Members

• Free resort pass access: complimentary access to on-site activities and amenities, pool, gym, and more.
• Hotel, retail, and restaurant discounts.
• Meet new people and work within a great team.

Visa Requirements

Must be eligible to work in Canada.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.