Guest Service Agent

Accor Apartments & Realty; Charlottetown; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a renowned hotel where you will be the first point of contact for guests, ensuring their experience is exceptional from the moment they arrive. This role offers a unique blend of responsibilities, from managing reservations to assisting with events, all while delivering outstanding customer service. If you thrive in a fast-paced environment and enjoy variety in your work, this opportunity is perfect for you. Become part of a welcoming and inclusive team that values your contributions and helps you grow in your career.

Qualifications

• Experience in hotel front desk operations is a valuable asset.
• Strong organizational skills and ability to thrive under pressure.

Responsibilities

• Ensure every guest feels like a VIP from check-in to check-out.
• Manage reservations and assist with conference tasks.

Skills

Customer Service

Multitasking

Communication Skills

Problem Solving

Organizational Skills

Job description

Mantra on Queen, 570 Queen Street, Brisbane, Queensland, Australia Req #4401

In the heart of Brisbane city centre, you will find Mantra on Queen. The property consists of self-contained apartment-style hotel rooms, one and two bedroom apartments. In your leisure time explore all that Brisbane and its surrounds has to offer. Savour culinary experiences at restaurants and rooftop bars, engage your senses in captivating art exhibitions and live theatre performances, or hike to hidden waterfalls.

We are looking for a proactive and confident Guest Service Agent at Mantra on Queen who thrives in a solo working environment. As the first point of contact for our guests, you will need to be responsible, adaptable, and ready to take ownership of your shift.

This is a hands-on role that goes beyond reception—our GSAs manage reservations, facilitate the reservations inbox, and assist with conferencing, including set-up, pack-down, and even washing dishes.

If you are someone who enjoys variety, takes initiative, and isn’t afraid to roll up their sleeves, we would love to hear from you!

Casual loading on all hourly rates! Base rate of $25.80. With Loadings: Monday - Friday $32.25ph, Saturday $38.70ph, Sunday $45.15ph and Public Holidays $64.50ph!

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confident in communicating with guests and colleagues, fostering seamless collaboration in a solo or team environment.
• Take ownership of guest requests and challenges, transforming dilemmas into memorable experiences.
• Promote hotel amenities and services through a deep understanding of products and offerings.
• Be the local legend, sharing insights on neighbourhood hotspots and must-visit gems.
• Manage reservations, including facilitating the reservations inbox with accuracy and efficiency.
• Assist with conference set-up, pack-down, and support tasks, including dishwashing, to ensure seamless event delivery.

Skills and Experience

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Ability to work independently with confidence and responsibility.
• Proven multitasking skills and the ability to thrive under pressure, supported by strong organisational and time management abilities.
• Excellent written and verbal communication skills.
• Flexible availability to work various shifts, including nights, overnights, weekends, and public holidays as required.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

• Mantra on Queen, 570 Queen Street, Brisbane, Queensland, Australia