Guest Service Agent

Cache Creek Casino Resort; Brooks; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading casino resort as a Guest Service Agent. This role involves welcoming guests, managing reservations, and providing excellent customer service to ensure a memorable experience. The position offers competitive pay, growth opportunities, and various employee benefits.

Benefits

Great Pay

Opportunities to Grow

Gas Discounts

Life Insurance

Paid Time Off (PTO)

Recognition Program

Free meals in Employee Dining Room

Weekly Paychecks

Affordable Healthcare

Medical Insurance

Vision Care Insurance

401k Savings Plan

Tuition Reimbursement

Employee Discounts

Direct Deposit

Qualifications

• Must be at least 18 years old.
• Ability to read, write, speak effectively, and perform basic math.
• Possession of a Tribal Gaming License.

Responsibilities

• Welcome guests and handle reservations.
• Deliver superior customer service.
• Process payments and check guests out.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

One year certificate from college or technical school

Job description

Join to apply for the Guest Service Agent role at Cache Creek Casino Resort.

Get AI-powered advice on this job and more exclusive features.

Description & Requirements

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Benefits

Being a part of the Cache Creek team comes with amazing benefits including competitive pay, growth opportunities, discounts, insurance options, and more.

Summary

Responsible for welcoming guests, handling reservations, providing excellent customer service, and supporting department operations to ensure a memorable guest experience.

Essential Duties and Responsibilities

• Create a fun-filled environment with service excellence.
• Ensure courteous and thorough customer contact.
• Deliver superior customer service to all guests.
• Foster teamwork and act as a role model.
• Remain calm under pressure.
• Learn guest preferences to enhance their experience.
• Process reservations, assign rooms, handle payments, and check guests out.
• Coordinate check-in/out, luggage, and special requests.
• Maintain accuracy in accommodation availability and guest accounts.
• Provide information about the property and local community.
• Support and assist coworkers and management.
• Work in a cigarette/cigar smoke-filled environment.
• Perform physical tasks including lifting and carrying heavy objects.

Qualifications

• One year certificate from college or technical school, or 3-6 months related experience.
• Must be at least 18 years old.
• Ability to read, write, speak effectively, and perform basic math and reasoning.
• Possession of a Tribal Gaming License.