Guest Relations Front‑End Lead: Cash & Guest Experience

Eataly; Toronto; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

RRSP

Discounts at Eataly

Free family meal daily

Classes on products

Job summary

Eataly Toronto is seeking a Front-End Lead to coordinate the Front End Cashier team and ensure an exceptional guest experience. The role requires supervising cashiers, approving transactions, and mentoring staff under the Front End Manager.

You will process daily cash/credit transactions, oversee the front-end operations, manage currency orders, and maintain accurate cash handling procedures in a busy retail setting at Eataly.

Qualifications

• 1+ year of supervisor experience in retail.
• Ability to handle money accurately and perform mathematical equations.
• Intermediate computer skills including e-mail and MS Office.
• Bachelor’s Degree highly preferred.
• Smart Serve certified.

Responsibilities

• Handles monetary transactions and performs advanced cashiering duties.
• Assists in supervising the Front-End team to ensure optimal performance and guest experience.
• Approves voids, employee discounts, returns and exchanges.
• Processes and settles daily cash and credit transactions for all departments.
• Processes and prepares shipment of daily cash deposits.
• Documents and communicates overages, shortages, sales data and discrepancies.
• Maintains currency orders to ensure cash is available for transactions.
• Maintains an accurate safe count and cash recycling machine operations.
• Orders and monitors inventory of Front End supplies.
• Documents, investigates and resolves incidents.
• Performs other duties as required.

Skills

Supervisory experience

Cash handling

MS Office

Email communication

Education

Bachelor's degree highly preferred

Tools

POS systems

Job description

Eataly Toronto is seeking a Front-End Lead to coordinate the Front End Cashier team and ensure an exceptional guest experience. The role requires supervising cashiers, approving transactions, and mentoring staff under the Front End Manager.

You will process daily cash/credit transactions, oversee the front-end operations, manage currency orders, and maintain accurate cash handling procedures in a busy retail setting at Eataly.