Guest Relations Customer Service Representative - Seasonal - CZ

Wilder Institute; Calgary; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Discounts on food and merch

Staff Pass Benefit

Park environment

Job summary

The Wilder Institute's Calgary Zoo is seeking Seasonal Entry-level Guest Relations Customer Service Representatives in Calgary. You will greet guests, manage lines, process sales at day admissions, memberships and events, and assist with parking and kiosks.

The role requires flexibility in a fast-paced outdoor/indoor environment and adherence to safety protocols. Ideal candidates bring cash handling and POS experience, strong customer service, good English communication, and the ability to work

Qualifications

• At least 6 months cash handling experience with ability to reconcile and balance.
• Confident working alone and in a team; ability to multi-task in a fast-paced environment.
• Excellent customer service; handle difficult situations; some public speaking using voice amplifiers.
• Basic computer knowledge.
• Responsible, reliable & mature; committed to seasonal work.
• Proficient in English, spoken & written.

Responsibilities

• Greet and assist guests at zoo workstations; provide directions and messaging.
• Manage lines and crowd flow; adapt to changing operations.
• Learn on the job and upsell day admissions, memberships and events; meet sales targets.
• Operate cash/ POS system and access control scanners.
• Direct vehicle traffic in parking areas during peak periods.
• Setup/teardown of signage and kiosks; opening/closing duties.
• Ensure a clean, sanitized work area; follow health and safety program.

Skills

Cash handling

POS experience

Customer service

Public speaking

Computer literacy

Teamwork

English proficiency

Tools

POS system

Kiosk terminals

Job description

Guest Relations Customer Service Representative - Seasonal - CZ

Seasonal Entry Calgary, AB, CA

3 days ago Requisition ID: 1166

Join our team at the Wilder Institute's Calgary Zoo and help create positive experiences for visitors of all ages! Our Guest Relations team is seekingseasonal part-time Guest Relations Customer Service Representatives whose responsibilities may include executing sales transactions, crowd and line management, access control, Concierge desk duties and assisting with basic duties in the call center during high volume periods.

Customer Service Representatives may rotate through specific indoor/outdoor workstations as needed throughout the days operations.

Our Purpose | We act for wildlife; saving species and inspiring people to join us.

Our Core Values|Drive impact, nurture connection, cultivate hope, and be bold.

Contract:

• Start Date: Late October/Early November 2026
• End Date: January 2027

What you will do:

• Greet and engage guests at workstations located throughout the zoo; provide assistance with directions, questions and necessary messaging
• Be comfortable with fast paced environment with constant change to adapt to business needs; ability to multi-task on high attendance days
• Be able to learn on the job and retain extensive product knowledge to describe, upsell and process all sales transactions for day admissions, memberships, Sunday brunch and special events; with a focus on meeting/exceeding monthly sales targets
• Public speaking to execute line management - Provide Calgary Zoo information and messaging to guests as they arrive using a voice amplifier
• Operate a cash/computer, POS system, access control scanners
• Assist guests with the paid parking system on Alberta Plaza
• Load and troubleshoot automated kiosks; provide assistance at the kiosks
• Provide line management on Alberta Plaza, in the tunnel and at the access control point using a voice amplifier; ensuring guests comply with zoo policies; have ability to pivot and embrace unexpected change to business operations
• Assist with directing vehicle traffic in parking areas during peak periods including spring/summer arrivals and departures of school buses
• Daily Set up / take down of signage, stanchions, barricades and scanning desks; and other opening/closing duties as required
• Ensure work area is clean, tidy and sanitized including all desk equipment, counter tops, staff kitchen, bases of stanchions, signage and all other high touch zones
• Compliance with the Zoo’s health and safety program
• Other duties as required

What you will bring:

• At least 6 months cash handling and POS experience with ability to reconcile and balance at the end of each shift
• Must be confident working alone and in a team environment; have ability to multi-task in high paced environment
• Great customer service skills; able to navigate through difficult situations; some public speaking using voice amplifiers
• Computer knowledge
• Responsible, reliable & mature; prompt and invested in seasonal work
• Knowledge of English, verbal & written

Working Conditions:

• Working indoors and outdoors
• Prolonged standing and walking throughout every shift
• Schedule includes Weekdays, Weekends, early morning & evening hours; flexibility is required for short notice call-offs and call-ins
• Some light lifting; set up and take down of signage, stanchions, barricades, scanning desks
• Direct and constant interaction with Zoo visitors
• Must be flexible, reliable, invested in seasonal work

The Wilder Institute's Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute's Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers:

• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.

Applicants must be legally entitled to work in Canada.

The Wilder Institute strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selvesto work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.

This position is an existing vacancy within our organization. The Wilder Institute uses basic knockout questions in application to support screening; applications are otherwise assessed and selected by real humans.

All candidates are thanked for their applications and advised that they will be contacted once applications have been reviewed and a final decision has been made.