Guest Logistics Coordinator — Mountain Experience & Perks

Alterra; Banff; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Health and dental benefits.

Group Savings Plan eligibility.

Paid personal/sick days.

CMH Ski Pass Program.

IKON Pass Benefits.

Pro deal affiliations with Brand Part­

Opportunities to heli-hike and heli-sk

Opportunities to heli-hike and heli-s-

Job summary

CMH Heli-Skiing & Summer Adventures in Banff, Alberta seeks a Coordinator, Guest Logistics for the winter season. This on-site role supports guest transportation between meeting points and CMH staging areas and requires strong operational detail and problem-solving.

The position is seasonal and full-time, with schedule flexibility, engaging in high-end guest experiences and safety initiatives throughout the CMH season.

Qualifications

• Post-secondary education in a related field.
• 1-2 years of experience in a professional office setting.
• Class 5 driver’s license with clean driving record; Class 4 preferred for winter conditions.
• Experience as a tour guide or group leader, or equivalent service-industry experience.
• Experience in high-end or luxury customer service, preferred.
• Experience in the ski industry, preferred.

Responsibilities

• Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
• Perform administrative tasks pertaining to guest transfers and exchange day operations.
• Monitor and process guest and lodge communications related to transportation.
• Coordinate the on-coach food and beverage program.
• Act as a point-person for seasonal Transfer Coordinator staff accompanying guests on the coach.
• Follow-up on guest inquiries with a solution-focused mindset.
• Problem-solve logistical changes and impacts from road closures and delays.
• Create exceptional guest moments as the first and last point of contact for the CMH experience.

Skills

Customer service

Communication

Office software

Education

Post-secondary education

Tools

Microsoft Office

Job description

CMH Heli-Skiing & Summer Adventures in Banff, Alberta seeks a Coordinator, Guest Logistics for the winter season. This on-site role supports guest transportation between meeting points and CMH staging areas and requires strong operational detail and problem-solving.

The position is seasonal and full-time, with schedule flexibility, engaging in high-end guest experiences and safety initiatives throughout the CMH season.