Coordinator, Guest Logistics

Canadian Mountain Holidays Heli Skiing

Banff

On-site

CAD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Health and dental benefits

Paid vacation days

CMH Ski Pass Program

IKON Pass Benefits

Job summary

CMH Heli-Skiing & Summer Adventures in Banff, Alberta, is seeking a Coordinator for Guest Logistics to ensure seamless transportation for our guests. This full-time role involves logistical coordination, guest communication, and problem-solving in a dynamic setting.

Ideal candidates will have a strong background in customer service, organizational skills, and a valid driver's license. Join us for opportunities to heli-hike and heli-ski, while enjoying a unique working environment dedicated to

Qualifications

1-2 years of experience in a professional office setting.
Class 5 driver’s license with clean driving record.
Experience as a tour guide or group leader preferred.

Responsibilities

Coordinate all exchanges and transfers to and from CMH staging areas.
Monitor and process guest and lodge communications related to transportation.
Problem-solve logistical changes and impacts from road closures.

Skills

Customer service

Problem-solving

Organizational skills

Microsoft Office

Communication

Adaptability

Teamwork

Education

Post-secondary education in a related field

Job description

Year Round

Why join CMH?

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We’re all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

Safety as a cornerstone.
Share our passion – every day.
Always act with integrity.
We work as a team.
Aim for best.
Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

The opportunity to build lifelong friendships with staff and guests from around the world.
Working for a company that stands behind its mission, vision, and values.
An inclusive and rewarding company culture where employees are valued and supported.
Explore and work at a world-class mountain destination.
Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
Work with hospitality professionals that take pride in providing a high-end guest experience.
An opportunity to grow and learn in a work environment that promotes feedback and development.
Discounts with brand partners and on CMH merchandise.
Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Position Title: Coordinator, Guest Logistics

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Guest Logistics

Location of Work: Banff, Alberta

Job Status: Full-time, Year Round

FLSA Status: Non-Exempt

Number of Positions: 1

Direct Reports: 0

Date of Last Review: April 2026

Desired Start Date: May 2026

Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 8, 2026.

Position Overview

The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances.

Essential Duties and Responsibilities

Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
Perform administrative tasks pertaining to guest transfers and exchange day operations.
Monitor and process guest and lodge communications related to transportation.
Coordinate the on-coach food and beverage program.
Act as a point‑person for seasonal Transfer Coordinator staff accompanying guests on the coach.
Follow up on guest inquiries with a solution‑focused mindset.
Problem‑solve logistical changes and impacts from road closures and delays.
Assist the Guest Services team as needed to support a seamless guest experience.
Provide coverage for Traco shifts as required.
Create exceptional guest moments as the first and last point of contact for the CMH experience.
Help support implementation of CMH health and safety initiatives.
Help support implementation of CMH sustainability initiatives.
Train, participate in and provide support, as required, during emergency response situations.

Minimum Qualifications

Post‑secondary education in a related field.
1-2 years of experience in a professional office setting.
Class 5 driver’s license with clean driving record. Class 4 driver’s license, and experience driving in winter conditions, preferred.
Experience as a tour guide or group leader, or equivalent experience in the service industry.
Experience with high‑end or luxury customer service, preferred.
Experience in the ski industry, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem‑solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast‑paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal‑oriented, respectful, and self‑directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub‑and‑spoke model.

Working Conditions

Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
Manual dexterity to operate a computer and other common office equipment on a constant basis.
This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.
This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.
CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company’s success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package including an attractive base salary will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.

Benefits and Perks: