Guest-First Office & Hospitality Coordinator

Whitehorse Chamber; Canada; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Northern Lights Resort & Spa in Whitehorse, Yukon, is seeking an organized, friendly Office Manager to keep our busy front office running smoothly and help make every guest’s stay memorable.

You’ll handle reservations, inquiries, and guest arrivals, assist with bookings and guest services, and coordinate office tasks while warmly welcoming guests and supporting the owners. This is a hands-on role blending administrative work with hospitality.

Qualifications

• At least 2 years of office or administrative experience.
• Strong written and spoken English.
• Experience with Google Workspace (Gmail, Docs, Sheets, Calendar, Drive).
• Friendly, guest-first attitude with strong organizational skills.
• Attention to detail and ability to juggle office work with guest hospitality.

Responsibilities

• Run the office day-to-day, keeping emails, phone calls, and correspondence well organized.
• Manage reservations and guest inquiries, and handle bookings.
• Assist with sales outreach and bringing in more bookings.
• Prepare and organize the aurora photos we take of our guests.
• Look after our guests in the afternoons, including sauna and massage appointments.
• Support the owners with bookkeeping and keep financial records accurate and up to date.
• Keep the office tidy, stocked, and running efficiently.

Skills

Office management

Hospitality experience

Google Workspace

English proficiency

Organizational skills

Tools

Gmail

Google Docs

Sheets

Calendar

Drive

Job description

Northern Lights Resort & Spa in Whitehorse, Yukon, is seeking an organized, friendly Office Manager to keep our busy front office running smoothly and help make every guest’s stay memorable.

You’ll handle reservations, inquiries, and guest arrivals, assist with bookings and guest services, and coordinate office tasks while warmly welcoming guests and supporting the owners. This is a hands-on role blending administrative work with hospitality.