Guest Experience Supervisor — Coffee & Community

Ontario Trillium Foundation; Enfield; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Performance perks

Coffee on us

Scholarship program

Advancement opportunities

Flexible schedules

Uniform and footwear allowance

Health insurance

Paid training

Job summary

Tim Hortons Elmsdale & Enfield in Nova Scotia is seeking a supervisor to deliver top-notch guest experiences, prep quality food and beverages, and keep the restaurant clean, safe, and welcoming.

You’ll lead a tight-knit team, ensure smooth service, and support your teammates to provide the best possible guest experience every time. Paid training and flexible schedules help you balance work and life. We offer uniforms, benefits, and opportunities to advance within a community-focused brand.

Qualifications

• Experience in fast-paced hospitality or food service preferred.
• Proven ability to lead a team and coach others.
• Strong communication and guest-service mindset.

Responsibilities

• Deliver memorable guest experiences with friendly service.
• Prepare and serve quality food and beverages.
• Maintain a clean, safe, and welcoming environment.
• Support teammates to ensure best guest experience every time.
• Uphold restaurant standards and assist with shift supervision.
• Assist with staff engagement and training as needed.

Skills

Customer service

Team leadership

Fast-paced environment

Job description

Do you have a passion for great coffee, amazing people, and supporting your community?

For nearly 30 years, Tim Hortons Elmsdale & Enfield has been at the heart of our community—serving smiles, coffee, and so much more. We’re proud to give back to the place we call home by supporting local charities, events, and sports teams, and we’re just getting started.

Community Connections That Matter

• Proud Tide Fest sponsor since day one.
• Long-time supporters of local organizations like the CCOA and the Jr. B Penguins.

Now, we’re looking for exceptional people to join our team and keep the community spirit alive while delivering top-notch customer service and quality products to our guests.

What You’ll Be Doing

As a valued supervisor, you’ll be:

• The first face our guests see—creating memorable guest experiences through exceptional customer service.
• Preparing and serving quality food and beverages that keep our guests coming back.
• Helping maintain a clean, safe, and welcoming environment for everyone.
• Supporting your teammates to deliver the best possible experience for our guests, every time.
• Upkeep of the restaurant
• Ensure staff are engaged with their work, themes, and taking on roles within the team

What we Offer:

As a supervisor, here’s what you can look forward to:

• Performance Perks: Incentives and rewards for bringing your best to work every day.
• Coffee, On Us: Free coffee and select beverages, plus 70% off food while on shift.
• Invest in Yourself: Team Tim Hortons Scholarship Program and paid training to help you grow.
• Room to Grow: Advancement opportunities in a supportive work environment.
• Flexibility Built for You: Schedules that fit your life.
• Stay Comfortable: Free uniform and a footwear allowance.
• Health Comes First: Competitive insurance and medical plan (we cover 50%).
• Paid Training: Learn everything you need to know with hands-on coaching and support.

Who You Are

We’re looking for someone who:

• Thrives in a fast-paced environment and enjoys being on their feet.
• Takes pride in creating memorable moments for guests and teammates alike.
• Is passionate about great customer service and loves being part of a team.
• Has a positive attitude, strong work ethic, and a willingness to learn.

Our Core Values: How We Show Up

• We Have Fun
• We Support Each Other
• We’re Part of Something Bigger
• We Always Envision the Best

Pay and Benefits

• Starting pay of $17.00/hour
• Flexible schedules to fit your life
• Competitive health and insurance benefits
• Discounts, perks, and advancement opportunities

What to Expect During the Application Process

Applicants can expect the process to take approximately 1–3 weeks from start to finish.

• Submit Your Application: Apply online or in person at your nearest Tim Hortons Elmsdale or Enfield location.
• Initial Review: Our hiring team will review your application to see if it’s a great match for our team.
• Phone Interview: If selected, you’ll be contacted for a quick phone chat to get to know you better.
• In-Person Interview: Meet with a manager at one of our locations to discuss your skills, experience, and goals.
• Onboarding: Successful candidates will receive paid training and support to get started on the right foot!

Ready to Join Our Team?

Click the Apply Now button or drop off your application in person. We can’t wait to welcome you to the Tim Hortons family!

Company Information

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.