Guest Experience Representative

Oxford Properties Group; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Incentive awards

Group benefits

Job summary

Oxford Properties Group is hiring a Seasonal Guest Experience Representative for Yorkdale Shopping Centre in Toronto. You will act as a brand ambassador, delivering a hospitality-led guest experience and assisting guests with directions and information while promoting centre services. Post-secondary education in a related field is preferred.

A positive, friendly attitude and strong communication are essential. Availability for days, evenings, weekends and holidays is required.

Qualifications

• Post-secondary education in a related field preferred.
• Friendly attitude with ability to engage guests confidently and initiate interactions.
• Strong written, verbal and interpersonal communication skills; multilingual capabilities are an asset.
• Capacity to thrive in a fast-paced environment and multi-task while maintaining professionalism.
• Computer proficiency including Google Sheets and Microsoft Office programs.

Responsibilities

• Serving as a brand ambassador for Yorkdale Shopping Centre, delivering a hospitality-led experience through proactive, personalized interactions with guests.
• Anticipating guests’ needs and proactively seeking opportunities to create memorable experiences.
• Ensuring the Guest Service area remains welcoming and refined, adhering to Oxford service standards.
• Assisting customers with directions, information, and services while performing centre-specific duties.
• Maintaining knowledge of the centre’s services, stores and events to promote engagement.
• Promoting and selling Yorkdale Gift Cards through proactive engagement and assisted selling.
• Supporting guest concerns with proper documentation and timely follow-up.

Skills

Hospitality

Customer service

Multilingual

Communication

Education

Post-secondary education in related field

Tools

Google Sheets

Microsoft Office

Social media

Job description

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere — come build tomorrow together with us. Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply. We are currently looking for a highly motivated Seasonal Guest Experience Representative to join our team at Yorkdale Shopping Centre in Toronto. At Oxford, we are committed to customer service excellence, delivered through a consistently elevated, hospitality-led approach to every guest interaction. Reporting to the Guest Services Supervisors, you will serve as a brand ambassador for Yorkdale Shopping Centre, welcoming and assisting guests within a luxury retail environment. Through thoughtful engagement, you will create meaningful guest interactions delivering an elevated service that is consistently proactive, personalized, and present.

You will be responsible for

• Serving as a brand ambassador for Yorkdale Shopping Centre, delivering a hospitality-led experience through proactive, personalized and meaningful interactions with guests
• Anticipating guests’ needs and proactively seeking opportunities to create memorable experiences
• Ensuring the Guest Service area remains a welcoming and refined environment, including adhering to Oxford service standards (e.g. uniform and etiquette guidelines)
• Assisting customers with directions, information, and services while delivering other centre specific duties, as assigned
• Maintaining a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, and promotional activities and/or events
• Actively promoting and selling Yorkdale Gift Cards through proactive engagement and assisted selling techniques
• Supporting guest concerns, ensuring proper documentation, timely follow-up and notifying relevant departments
• Assisting with in-centre promotional offers and events that enhance the overall guest experience and drive engagement

Required Skills And Experience

• Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
• A positive and friendly attitude with the ability to engage guests confidently and initiate interactions
• Strong written, verbal and interpersonal communication skills; multilingual capabilities and considered an asset
• The ability to build rapport with shoppers, tenants, management, service providers, and all shopping centre personnel
• Capacity to thrive in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism
• Computer proficiency, including working knowledge of social media, Google Sheets and Microsoft Office programs
• Availability to work range of shifts including days, evenings, weekends, and holidays

Preferred Skills And Experience

• 1-2 years of experience in retail (Hospitality or guest services environment is an asset)
• The ability to stand for extended periods throughout the shift and perform light physical tasks as required, including lifting boxes
• Strong conflict resolution and problem-solving abilities
• Effective organizational and time-management skills

This posting is for an existing vacancy.
The expected hourly rate for this position is $18.50/hour.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.