Analyst, IT Support (6 Months Contract)

Socket.dev; Toronto; On-site; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule

Group benefits

Retirement plans

Incentive plan

Job summary

OMERS & Oxford Properties seeks an early-career Operational Technology Specialist in Toronto to work with the OT team, safeguarding property systems, network and device infrastructure, and security hygiene. You will learn across security, infrastructure, automation, and service operations while collaborating with engineers and analysts.

You will gain practical exposure to scripting, dashboards, and ticketing workflows, with guidance and direct access to experienced teammates.

Qualifications

• A genuine interest in technology backed by practical exposure, via school, internships, co-ops, or prior roles in IT, cybersecurity, infrastructure, automation, or service operations.
• Ability to learn new tools and concepts quickly and apply that learning to practical work.
• Strong problem-solving skills with the ability to investigate issues, ask good questions, and follow through on assigned work.
• Comfortable working across multiple priorities in a collaborative team environment.
• Strong written and verbal communication skills, including the ability to document findings clearly and concisely.
• Comfortable working in Microsoft 365, including Excel, Teams, and SharePoint, and able to pick up unfamiliar business systems quickly.
• Basic exposure to scripting, automation, data analysis, platform configuration, or technical troubleshooting.

Responsibilities

• Build and improve internal tools, dashboards, and automation scripts in Python or JavaScript, working with senior team members to take requests from idea to working solution.
• Support cybersecurity operations, including tracking vulnerability remediation with platform owners, gathering evidence for annual assessments, and keeping security documentation current.
• Configure, test, and document OT platforms and integrations, and validate changes before field deployment.
• Help improve service operations by reviewing ticket workflows, maintaining process documentation, and supporting ticketing platforms used by property technology and service desk teams.
• Provide hands-on support during property acquisitions, transitions, and onboarding, including device setup, system access, site readiness checks, and follow-up after go-live.
• Research issues, document findings, and contribute to knowledge bases, operating model documentation, and practical team reference materials.
• Participate in team reviews, incident response tabletop exercises, testing cycles, and cross-team projects.

Skills

Curiosity about tech

Rapid learner

Problem solving

Prioritization

Written & verbal comms

MS 365 proficiency

Scripting exposure

Team collaboration

Cross-functional work

Adaptability

Education

Post-secondary IT/CS discipline

Tools

PowerShell

SQL

APIs

Dashboards

ServiceNow

Qualys

Cloud platforms

Endpoint management

Networking

Job description

Choose a workplace that empowers your impact.

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.

We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthenseconomies and communities. By prioritizing people, partnerships and places, we generate meaningful returnsfor OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Role Summary:

This role reports into the Director, Operational Technology and sits within the Operational Technology team, which keeps technology running and secure across Oxford's managed properties. The team looks after building and property systems, network and device infrastructure, cybersecurity hygiene, vendor platforms, and the day-to-day service support that keeps sites operating.

This is an early career opportunity for someone curious and hands on who enjoys variety and wants exposure across several areas of technology before specializing. You will work closely with experienced engineers and analysts, own the pieces of work assigned to you, and build practical skills across security, infrastructure, automation, and service operations. You will be set up with guidance, training, and direct access to the people doing the work.

You will be responsible for:

• Build and improve internal tools, dashboards, and automation scripts in Python or JavaScript, working alongside senior team members to take requests from idea to working solution.
• Support cybersecurity operations, including tracking vulnerability remediation with platform owners, gathering evidence for annual assessments, and helping keep security documentation current.
• Configure, test, and document operational technology platforms and integrations, and validate that changes work as expected before they reach the field.
• Help improve service operations by reviewing ticket workflows, maintaining process documentation, and supporting the ticketing platforms used by the property technology and service desk teams.
• Provide hands on support during property acquisitions, transitions, and onboarding, including device setup, system access, site readiness checks, and follow up after go live.
• Research issues, document findings, and contribute to knowledge bases, operating model documentation, and practical team reference materials.
• Take part in team reviews, incident response tabletop exercises, testing cycles, and projects that run across the security, infrastructure, and operations groups.

This is a Toronto based role. Because operational technology work happens where the systems live, the role includes time on site at Oxford properties locations as well as in the office at 100 Adelaide.

Required Skills & Experience

• A genuine interest in technology backed by practical exposure, whether through school or personal projects, co-op or internship work, or previous roles in IT, cybersecurity, infrastructure, automation, or service operations.
• Ability to learn new tools and concepts quickly and apply that learning to practical work.
• Strong problem-solving skills with the ability to investigate issues, ask good questions, and follow through on assigned work.
• Comfort working across multiple priorities in a collaborative team environment.
• Strong written and verbal communication skills, including the ability to document findings clearly and concisely.
• Comfortable working in Microsoft 365, including Excel, Teams, and SharePoint, and able to pick up unfamiliar business systems quickly.
• Basic exposure to scripting, automation, data analysis, platform configuration, or technical troubleshooting.

Preferred Skills & Experience

• Experience with Python, JavaScript, PowerShell, SQL, APIs, dashboards, or workflow automation.
• Exposure to ServiceNow, Qualys, cloud platforms, endpoint management, networking, or operational technology environments.
• Experience supporting technology projects, testing activities, documentation, or process improvement initiatives.
• Interest in real estate technology, cybersecurity, technology operations, or enterprise service delivery.
• Post-secondary education, co-op experience, certification, or equivalent practical experience in information technology, computer science, cybersecurity, data, engineering, or a related discipline.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other,our flexible hybrid work guideline requires teams to come in to the office 4 days per week.

This posting is for an existing vacancy.The expected salary range for this position is $48,000.00 - $68,000.00 per year, prorated based on the term of the contract.

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.