Guest Experience Representative

City of Grande Prairie; Grande Prairie; On-site; CAD 38,000 - 49,000; Full time

Job summary

The City of Grande Prairie is hiring for a guest services coordinator within the Recreation Department. The role focuses on delivering exceptional service, facilitating access to the facility, and processing memberships and payments.

The position requires reliable cash handling, strong communication, and the ability to work a rotating schedule in a community-focused environment. The standard work week is 35 hours.

Qualifications

• Excellent communicator with a positive, empathetic personality.
• At least 2 years in guest-facing customer service.
• Proficient with computers in a Windows environment.
• Accurate cash handling and reconciliation.
• Flexible with rotational shifts including early mornings, evenings, weekends, and holidays.
• Able to multitask in a fast-paced setting.
• Able to use handheld radios and microphones to communicate with teams.
• Professional, well-groomed appearance representing the department.
• Fluency in English; second language is a plus.
• First Aid Certification is an asset.

Responsibilities

• Anticipate and personalize service for each guest, creating a safe and stress-free experience.
• Facilitate access to the facility through membership or drop-in payments.
• Handle cash, debit, and credit card transactions.
• Follow Recreation Department guidelines and safety standards.
• Complete registrations and membership sales using the management system.
• Promote services and programs by understanding guest needs.
• Address guest concerns with empathy and empower resolution.
• Maintain friendly interactions and professional appearance.
• Provide leadership in safety emergencies as outlined in the health and safety program.

Skills

Customer service

Cash handling

Multitasking

Communication

Windows familiarity

Time management

Teamwork

Public speaking/announcements

Fluency in English

Tools

Windows-based software

Job description

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Position Responsibilities

• Anticipate and personalize service for each guest creating an exceptional, safe, and stress-free experience.
• Facilitate access to the facility through membership or drop-in payment.
• Handle various forms of payment including cash, debit, and credit cards.
• Ensure the Recreation Department guidelines and procedures are followed in accordance with safety and other regulating standards.
• Accurately complete registration and membership sales transactions with our membership and registration management system.
• Sales of service, membership, or program opportunities through genuine curiosity, knowledge, and engagement of guests. Presenting what will best serve the individual needs of our guests.
• Handle concerns with empathy and solve guest challenges with empowerment.
• Maintain eye contact, smiling, and a genuine interest with each of our guests and coworkers.
• Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
• Provide leadership in safety emergencies as outlined in our health and safety program.

Qualifications

• A natural communicator with a genuinely positive and empathetic personality.
• Proven experience in the customer service industry, with no less than 2 years' experience in a guest-facing role.
• Demonstrated proficiency with computers, and recent experience working with a Windows-based software environment.
• Proven proficiency and accuracy in cash handling and reconciliation are necessary.
• Flexibility to work shift work on a rotational schedule which includes early mornings, days, late evenings, weekends, and holidays.
• An ability to multitask in a fast-paced, time-sensitive environment.
• An ability to use handheld radios and microphones to communicate with operation teams and make facility announcements.
• A professional, well-groomed appearance, able to represent the Recreation Department and the City of Grande Prairie brand to our guests and teammates.
• Fluency in the English language, both oral and written (fluency in another language may be considered as an asset).
• First Aid Certification is an asset.

Hours

The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Starting salary $27.63 to $35.70 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.