Guest Experience Leader — Training & Growth

Chipotle Mexican Grill group; Richmond; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision benefits

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill Richmond is seeking a Service Leader to maintain a positive guest experience by ensuring safe, high-quality food and training the crew.

You will keep a clean line, monitor food safety and time/temperature, assist with breaks and scheduling, and help develop future leaders while supporting routine office duties.

This role offers tuition assistance, free meals, benefits, paid time off, and opportunities for advancement in a values-driven, people-first company.

Qualifications

• Understand Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Knowledge of food safety and health department matters.
• Familiarity with office paperwork.
• Proficient in the primary language of the work location.
• Restaurant experience is required.

Responsibilities

• Ensure great tasting, high-quality food is served.
• Help resolve food quality issues and customer incidents.
• Support food safety: hand washing, glove changes, time/temperature monitoring.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train front-of-house crew.
• Assist with crew performance reviews and succession planning.
• Assist with office administration and supplies management.

Skills

Customer service

Cash handling

Food safety" knowledge

Communication

Team coordination

Education

High school diploma

Job description

Chipotle Mexican Grill Richmond is seeking a Service Leader to maintain a positive guest experience by ensuring safe, high-quality food and training the crew.

You will keep a clean line, monitor food safety and time/temperature, assist with breaks and scheduling, and help develop future leaders while supporting routine office duties.

This role offers tuition assistance, free meals, benefits, paid time off, and opportunities for advancement in a values-driven, people-first company.