Guest Experience Lead & Team Coach

Tim Hortons | McCluskey Group; Petawawa; On-site; CAD 35,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Bonus program

Paid vacation

Job summary

Tim Hortons in Petawawa, Ontario, is seeking an enthusiastic Assistant Manager to motivate a diverse team and deliver exceptional service to every guest. You will train staff to uphold high standards of guest experience, quality, and cleanliness, while supporting the Restaurant Manager and Owner in daily fast-paced operations.

The role requires excellent communication, a passion for coaching, and a willingness to work any time, including weekends.

Qualifications

• Demonstrates passion for guest service and exceptional guest experiences.
• Strong ability to lead and coach a diverse team.
• Excellent communication skills and relationship building.

Responsibilities

• Motivate and model outstanding service for every guest, every time.
• Train team members to meet high standards of service, quality, and cleanliness.
• Support Restaurant Manager and Owner in day-to-day operations of a fast-paced restaurant.
• Maintain positive relationships with guests and team members to foster a friendly environment.

Skills

Guest service

Team leadership

Communication

Coaching & mentoring

Job description

Tim Hortons in Petawawa, Ontario, is seeking an enthusiastic Assistant Manager to motivate a diverse team and deliver exceptional service to every guest. You will train staff to uphold high standards of guest experience, quality, and cleanliness, while supporting the Restaurant Manager and Owner in daily fast-paced operations.

The role requires excellent communication, a passion for coaching, and a willingness to work any time, including weekends.